Collection Assistant, Full-Time, Hybrid, Marlborough

Schedule

Monday-Friday 8-5 (40 hours)

What You'll Do

Summary/Objective:

To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole to facilitate in day to day efficient operation of the department

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive, document, sort and deliver incoming mail and distribute correspondence via mail, email, fax etc.
• Make timely collection of outgoing mail
• Assist Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
• Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
• Process charge off on accounts
• Generating letters associated within functions of the Collections department such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender etc.
• Process transfer requests from collectors and/or team leaders
• Review, research and respond to credit disputes
• Prepare invoices for management review and approval
• Assist the Recovery or Adminstrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
• Order and maintain office supplies and inventory
• Review, process, document and track wellness and/or Amend-a-Note requests
• Assist Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
• Perform general adminstrative and clerical duties including photocopying, scanning, faxing, emailing and mailing
• Assist Collection Manager and Assistant Collection Manager with special projects.

• Participate in cross training with department Specialists
• Perform other job-related duties as assigned by Managers(s).

What You'll Need

Education and Experience Requirements:

• High School Diploma or equivalent is required
• Previous administrative experience or work in public service preferred
• Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.

• Strong verbal and written communication skills
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Able to work in a fast-paced environment

• Ability to work independently
• Well organized, effective time management, prioritize and manage workload for optimum efficiency
• General knowledge of financial institutions and Credit Union operations
• Professional telephone etiquette

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.