APeX Patient Access Application Analyst - Cadence
Clinical Systems - Business Applications Job Summary The APeX Application Analyst will be primarily responsible for supporting, configuring, and optimizing Epic's Cadence module with a focus on scheduling, referrals, and self-scheduling workflows. The ideal candidate brings hands-on experience with Cadence build and support, along with expertise in referral management and patient self-scheduling. Given the high degree of integration with the Ambulatory Orders team, experience supporting or building Epic Ambulatory Orders workflows is strongly preferred.
This role requires strong analytical skills, cross-functional collaboration, and the ability to translate operational needs into scalable system solutions. Working under the direction of the Team Lead and/or Manager, the analyst will design, implement, and maintain application components. Responsibilities include system configuration, workflow development (including decision trees), validation of conversion data, testing, and analysis of new Epic releases for operational impact.
The analyst will serve as a key partner in identifying integrated system needs, resolving cross-application issues, and driving improvements to the patient access experience. Success in this role requires both technical acumen and a deep understanding of scheduling operations in an ambulatory care environment.
Required Certifications and Skills:
- Epic Cadence certification required
- Epic Referral & Authorization certification required
- Epic MyChart certification preferred (or obtained within 6 months of hire)
- Epic Decision Tree Badge preferred (or obtained within 6 months of hire)
- Proficiency in self-scheduling (open and direct scheduling) workflow build
- Experience supporting or building Epic Ambulatory Orders workflows, particularly in integrated referral and scheduling processes, preferred
- Ability to serve as the primary analyst for Cadence, Referrals, and self-scheduling projects, collaborating effectively across integrated Epic applications
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $102,100 - $187,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Clinical Systems and Health Informatics are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.
Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below:
"People First: Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.
Clinical Systems Core Values include:
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization. Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Certification:
- Epic Cadence certification
- Epic Referral & Authorization
- 3 - 5 years related Clinical Applications experience or equivalent combination of education, experience, and training.
- Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
- Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Preferred Qualifications
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
- Certification
- Epic MyChart certification
- Epic Decision Tree Badge
- Epic Ambulatory certification
License/Certification
- Certification:
- Epic Cadence certification
- Epic Referral & Authorization
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 008794 CLIN APPLICATIONS PROFL 3 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details M-F 8am - 5pm |
University of California - San Francisco Campus and Health
Aug 23, 2025