Senior Technology Product Manager

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

Senior Technical Product Manager responsible for leading the development and execution of technology products. Oversees the entire product lifecycle from ideation to launch, collaborating with cross-functional teams to define product requirements, prioritize features, and drive product strategy. Manages product roadmaps, sets product goals, and ensures alignment with business objectives. Acts as a subject matter expert in technology trends and market needs to drive product innovation and success.

You Will

• Manages, plans and coordinates the development of new products, enhancements of existing products and technical solutions based on short-term and long-term needs.
• Lead end to end project implementation for Clinical business needs. Responsible for full depth of activities ranging from strategy and design definition to execution for specific projects to deliver meaningful business outcomes for patient care.
• Define business value to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements.
• Define and drive the roadmap for Population Health, Care Management, and Disease Management solutions in alignment with value-based care goals.
• Implement the right processes and maintain IT application that supports daily operations of the integrated care delivery team in alignment with SCAN's strategic initiatives, vision, and goals.
• Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value.
• Partner with technical leads and enterprise architects to modernize internal systems and workflows, ensuring interoperability, scalability, and data quality.
• Determines reasonable roadmaps and deadlines for new products and product enhancements considering priority, business needs, financial limitations, and resource availability.
• Identify business issues, challenges and areas of improvement to provide cost saving, streamlined and optimized solutions. Push creative thinking beyond the boundaries of existing industry practices and client mindsets along to meet business needs. Measure adoption and work with business stakeholder to develop future roadmap and opportunities.
• In conjunction with Technical Leads, drive the implementation of the project lifecycle process by following SDLC to ensure efficient and effective platforms for our business. Explain gaps and technical concepts to non-technical audiences.
• Responsible for effective Change Management for IT led projects and changes. Review test plans, communications, training plans, delivery schedules, and project plans.
• Maintain positive relationships with business, IT and vendors by proactively setting expectations, coordinating information exchange and reporting project progress and risks. Keep management informed of key issues.
• Stay current on regulatory shifts, competitor innovation, and emerging technologies-particularly AI-and bring those insights to bear in shaping our roadmap.
• Build Design deliverables to communicate a vision to address the identified goals. Design deliverables range from Epics, user stories, wireframes, journey maps.
• Embed with clinical and business stakeholders to deeply understand pain points, workflows, and regulatory context-ensuring solutions are grounded in the realities of care delivery.
• Translate ambiguous, complex challenges into structured, data-informed product decisions. Design and interpret metrics to measure product performance and impact.
• Champion the application of AI/ML to automate, enhance, and scale care management functions-e.g., suspecting conditions, surfacing next-best actions, and triaging populations at risk.
• Serve as a central voice between clinical, operational, engineering, and data science teams to co-design solutions that meet both clinical efficacy and business outcomes.
• Adhere to all quality, compliance, and regulatory standards to achieve SCAN outcomes.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• 6+ years in product management, with significant experience in healthcare technology (preferably value-based care, MA, or care management).
• Demonstrated experience leading product strategy in complex, regulated environments.
• Strong analytical acumen; able to partner deeply with data scientists and analysts.
• Familiarity with AI/ML applications in healthcare is a strong plus.
• Exceptional written and verbal communication skills; can rally stakeholders around a vision.
• Ability to guide and influence without direct authority.
• Deep empathy for both users (patients, providers) and implementers (developers, analysts, care teams).
• Thorough understanding of project management techniques and methods.
• Thrive in complexity and ambiguity, bringing structure where there is none.
• See around corners-anticipating stakeholder needs and technology shifts.
• Comfortable engaging with clinicians and translating technical trade-offs.
• Think in systems and are excited by cross-functional orchestration.
• Have a passion for improving healthcare at scale through technology and design.
• Operate with urgency but not at the expense of quality or clinical integrity.
• Proven ability to manage multiple projects and tasks concurrently.
• Demonstrated ability to work with all levels of staff including senior leadership, within and external to the organization to achieve goals.
• Excellent critical thinking and problem-solving ability.
• Excellent written and oral communication skills.
• Strong interpersonal skills, including excellent presentation and facilitation skills.
• Ability to influence and break down silos within an organization as well across organizations
• Ability to appropriately maintain confidentiality.

What's in it for you?

• Base Pay Range: $125,400 to $181,419 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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