Inside Product Specialist - Tools & Safety

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Tools & Safety Inside Product Specialist supports and promotes Tools and Safety product lines in support of company growth and strategic objectives.

Essential Functions

• Maintain up-to-date knowledge of product offerings and pricing strategies to provide informed and competitive quoting.
• Prepare and conduct product and technology-based demos, presentations, and seminars for customers to promote the products.
• Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers in assigned region.
• Execute product strategy for new and emerging products within designated product lines.
• Participate in sales planning meetings with Account Managers and Product Manager as requested.
• Serve as a subject matter expert on tool products, features, and usage.
• Collaborate with purchasing and inventory teams to ensure product availability.
• Provide post-sales support to customers including: assisting with customer escalated issues, implementation troubleshooting, and expediting issues to appropriate vendor partners.
• Support eCommerce/ Marketing with validation of products and content and improve presence of tools and safety on the website.

Required Qualifications

• Maintain a valid driver's license.
• Associate's or Bachelor's Degree in Business, or other related field and a minimum of 1-2 customer service experience.
• 3-5 years of relevant experience in the tools and safety equipment industry, including hands-on familiarity with product specifications, applications, and distribution channels in lieu of a degree.

Preferred Qualifications

• Experience or background with product distribution is strongly preferred.
• Working experience within business systems (Solar highly preferred).
• Proficiency with customer relationship management software (CRM)
• Working experience in trades is highly preferred.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.