National Director Small Business Banking
The Director of Small Business Lending is responsible for leading and expanding the recently established small business segment, which currently includes approximately 110 colleagues. This role drives growth by developing and sustaining effective sales processes, providing strong sales leadership, and partnering closely with the Retail Banking Leadership and Market Presidents overseeing Business Banking.
Key responsibilities include:
Segment Growth & Performance
- Expand and strengthen the small business segment, primarily in our major markets (California, Michigan, and Texas), while maintaining credit quality, achieving annual profit goals, and ensuring top quartile customer satisfaction and process excellence.
Sales Leadership
- Guide and support teams to execute sales strategies that deliver measurable business growth.
Product Development & Delivery
- Partner with Product Management and Comerica Credit Administration to design, price, and distribute competitive small business products.
Strategic Partnerships
- Leverage organizational resources by collaborating with the Commercial Bank, Community Development Lending, Small Business Administration, and External Affairs to drive holistic business growth.
Compliance & Quality
- Ensure adherence to regulatory requirements and internal standards while driving high-quality client and colleague experiences.
This leadership role requires a proven ability to grow business segments, deliver sustainable results, and build effective cross-functional partnerships to advance Comerica's presence in the small business banking segment.
Position Responsibilities:
Leadership
- Define and sustain an effective operating model that delivers customer value and exceeds customer expectations.
- Develop and coordinate all Small Business Banking activities (collectively referred to as the small business segment or LOB).
- Lead the growth of the Small Business segment nationally including achieving loan, deposit, payment and treasury services growth to deliver revenue and expense goals.
- Drive expansion in access to credit for small businesses in the markets we serve and effectively support the bank's CRA goals in partnership with Business Banking and Community Impact teams.
- Execution of effective sales leadership including personally leading team meetings, sales meetings, and customer sales blitzes campaigns and participating in community events and non-profit boards.
- Drive sustainment and development of new Small Business products in collaboration with the Product Management, the Change Readiness organization, the Business Loan Center and Technology.
Profitability
- Drive profitability throughout the Small Business LOB.
- Develop strategic goals and management policies to establish and meet aggressive growth targets.
- Deliver on growth targets while maintaining rigorous credit quality standards in the Small Business segment.
- Development and execution of sales processes that build the skills of the sales teams and deliver on enhanced profitability through acquisition of new customers, customer retention and relationship expansion.
Collaboration
- Work collaboratively with the market teams within the Retail Bank and across lines of business to establish effective strategies and goals for the markets.
- Work collaboratively to set effective product pricing.
- In partnership with the Retail Banking Executive Director and Sales Enablement, develop and drive the strategy to grow small business banking within the banking centers.
- Development of integration strategies and execution plans with Retail Banking peers to enhance the customer experience.
Position Qualifications:
- Bachelor's degree from an accredited university
- Certificate in Credit Analysis or related experience
- 10 years of experience in Small Business Banking experience to include both sales and sales management, centralized lending for business banking or small business, or similar experience in Business Banking
- 10 years of experience in Credit and financial statement analysis
- 10 years of experience in supervisory and/or management
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Sep 09, 2025