Assistant Director Enrollment Operations

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Provides strategic leadership in admissions evaluation for both domestic and international applicants. Oversees initiatives focused on process improvement, tracking, auditing, and reporting within admissions operations. Supervises a team of professional staff, offering strategic guidance to ensure alignment with University and Board of Governors goals and performance metrics. Collaborates with internal and external partners to enhance outcomes and advance institutional objectives.

• Serves as member of the admission operations leadership team and provides support and feedback in all areas of improvement withing domestic, international, residency and one stop support within operational needs.
• Manages day to day operations quality assurance processes to monitor compliance, ensure consistency, and drive continuous improvement across all operational functions. Regularly evaluates workflows and processes for efficiency and accuracy.
• Leads our decision and data quality audit related to the evaluation of applicant files. Ensures decision and data accuracy and consistency through daily review of decisions queries. Works with evaluation team to streamline and standardize evaluation process.
• Serves as the lead BOG reporting agent is responsible for ensuring BOG regulations are kept current and no errors reside on the processing production side.
• Meets regularly with staff to ensure there is clear communication about processes. Provides leadership to evaluations team as it relates to BOG expectations.
• Manages and directly supervises admissions operations evaluations team managers. Sets short and long-term goals for decision making teams. Is responsible for scheduled internal process audits to make recommendations and/or adjustments to training protocols and manuals.
• Leads testing and implementation of system enhancements within PantherSoft, ImageNow, and other web-based applications to improve overall application success and operational efficiency.

Bachelor's degree and six (6) years of experience in processing operations or Master's degree and four (4) years of experience in related area.

• Demonstrated experience in optimizing enrollment management systems (e.g., PeopleSoft, Salesforce, or similar SIS platforms).
• Experience in applying data analysis and quality assurance principles to drive operational efficiency.
• Experience supervising a team or a project.

Administrative

• Begin time: 8:30 AM
• End time: 5:00 PM

Required to spend 50% or more of time operating a computer

Criminal Background Check

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.