New

IT Technician (Whitewater Location )

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Jefferson
Sep 13, 2025
Systems Support Specialist Overview: Join a fast-paced, tech-forward team where your troubleshooting skills and IT knowledge will make a real impact. As a Systems Support Specialist, you'll be the go-to expert for resolving complex technical issues, supporting a wide range of hardware, software, and networking systems. You'll collaborate closely with Tier 1 support, take on escalated incidents, and help shape the future of IT support processes. What You'll Do: * 40% - Tackle escalated technical issues involving hardware, software, networking, mobile devices, and peripherals. When needed, escalate to Tier 3 with thorough documentation of your troubleshooting steps. * 20% - Jump into the support phone queue rotation to handle overflow and high-priority calls, ensuring fast and effective resolutions. * 15% - Monitor systems and ticket queues, participate in post-incident reviews, and help implement improvements to prevent future issues. * 15% - Manage IT assets, including imaging, configuring, deploying, and tracking hardware and software to ensure compliance with security and organizational standards. * 10% - Support patch management, software deployments, and infrastructure changes while ensuring all actions align with IT policies and security best practices. What You Bring: Preferred: * Associate's or Bachelor's degree in a related field * Microsoft certifications (MCSE, MCTS) * 2+ years of experience troubleshooting PCs, printers, phones, and infrastructure Top Skills: * Windows 10/11 * Troubleshooting & Imaging * Office 365 * Intune * Azure * Mac OS * Active Directory, SCCM * Networking & Wireless fundamentals You'll Thrive If You: * Communicate clearly and confidently with both technical and non-technical users * Enjoy solving problems and digging into the root cause of issues * Are resourceful, responsive, and thrive in a fast-paced environment * Can work independently and prioritize tasks effectively * Are open to occasional travel to other locations Other Duties: As assigned, including proactive incident management and continuous improvement of support processes. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jefferson,WI. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.