Jail Services Technician Manager

The Washington County Sheriff's Office is recruiting for a Jail Services Technician Manager. The Jail Services Technician (JST) Manager plans, organizes, implements, and oversees all activities of the 24-hour Jail Services Technician Unit within the Washington County Sheriff's Office (WCSO) Jail Division. The WCSO Jail provides housing for up to 572 Adults in Custody. Our JST's perform a variety of administrative jail services related to booking and custody support functions. This position will also perform tasks associated with electronically monitoring and controlling jail access and adults in custody movements within the county jail. The JST Manager develops and implements goals, objectives, policies, and procedures for the Jail Services Technician work unit to align with regulatory, accreditation, and organizational polices and standards. The JST Manager partners directly with WCSO Division Commanders and Executive Leadership.

The ideal candidate will have broad leadership experience in the programs and services provided by the WCSO Jail Services Technician Unit. A successful candidate will possess excellent communication and organizational skill with the ability to think critically to solve problems.

About Washington County's Sheriff's Office

The Washington County Sheriff's Office (WCSO) is a full-service law enforcement agency located in Hillsboro, Oregon, serving the residents of the county's urban and rural areas. WCSO enhances public safety by fostering professionalism, compassion, and trust within its team and the communities it serves. WCSO is the primary first responder for unincorporated residents, offering services from routine patrol and crime investigation to specialized teams. The WCSO also operates the county's only jail and provides services to cities within the county on a contract basis.

1. Reviews and interprets executive direction, state regulations, collective bargaining agreements, and organizational policies to develop, design, monitor, and evaluate policies and procedures within the Jail Services Technician work unit.
2. Oversees and provides on-call 24/7 support for the most complex and urgent Jail Services Technician staff and operational issues for the Washington County Jail.
3. Acts as jail management systems (JMS) administrator to ensure business and regulatory needs are being met. Oversees and evaluates software operations and activities of the jail management system; performs and reports regular system audits; recommends and implements improvements and modifications in close partnership with the DATA division; prepares various reports on operations and activities including account creation, permission changes, and disabling accounts as needed.
4. Directs, oversees, and manages the logging, classification, storage, dispensing, destruction, and return of all Adults in Custody (AIC) property maintained by the Sheriff's Office Jail. Ensure integrity, security, and accurate processing of all AIC property in accordance with applicable laws, rules, regulations, and Oregon Jail Standards (OJS).
5. Develops and oversees property audits, inspections, and inventories.
6. Reviews audits, inspection and inventory reports, and investigates any discrepancies.
7. Oversee and develop resolutions for facilities storage spaces and lead the communication and implementation of improvements to the wider jail operations teams.
8. Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity, and inclusion; and actively promotes an environment respectful of living and working in a multicultural society.
9. Oversee jail dispatch operations including radio communications, deputy dispatching, telephone systems, and intercom communication. Ensure accurate call logs, message tracking, and timely response to internal and external communications. Oversee and develop resolutions for facilities storage spaces and implement improvements.
10. Submits justifications for budget requests; monitors and controls expenditures.
11. Reviews and responds to the most complex requests from the public, resolves and documents complaints, interprets and explains policies and procedures, research information, prepares and provides crime statistics, authorizes the release of Jail or AIC information in accordance with ORS statute and Oregon State Jail regulations.
12. Plans, reviews, and coordinates communication needs for unit operations including periodic meetings with all Jail Services Technician staff. Consults with department and division leadership to resolve management problems and establishes jail administrative policies and procedures.
13. Participates in the interviewing and selection process of professional and supervisory personnel both within the work unit as well as other divisions of the department.
14. Partners closely with the Professional Standards Division on the design, revision, tracking, documenting, and reporting of staff training and development for new and existing Jail Services Technicians.
15. Coach and provide performance feedback to staff on operational policies, emergency response, technology systems, booking procedures, control room operations, and safety protocols; conduct formal performance evaluations and initiate corrective or disciplinary actions, when necessary, in accordance with the current Collective Bargaining Agreement and in collaboration with human resources and management.
16. Record and analyze reports and documentation including shift activity summaries, incident reports, personnel notes, and recommendations for operational improvements. Maintain accurate and confidential supervisory records in line with department standards.

ADDITIONAL LICENSES, CERTIFICATES, PHYSICAL ABILITIES AND SPECIALTY REQUIREMENTS

• Possession of a LEDS certification is required within six (6) months of appointment.
• Must successfully pass an extensive background investigation conducted by the Sheriff's Office.
• Completion of the Sheriff's Office Internal Field Training and Education Program (FTEP), and certification as a fully-qualified 'Jail Services Technician', or its equivalent, is required at the time of hire.
• Possess or Completion of the Field Training Officer (FTO) or successfully pass FTO School within the first year of appointment.
• Must be willing to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour facility.
• Must be able to pass a post-offer physical abilities assessment and psychological assessment.

Please be clear and specific in the applicable sections of the employment application about how your background is relevant, including your volunteer experience. This information must also be consistent with your supplemental question responses. Please note: Answers to the supplemental questions are typically evaluated separately from your application.

Next Steps:

1. Apply today! In lieu of a resume, you are required to complete and submit an online application, which will be used to screen for minimum qualifications (MQs) and to determine starting pay in accordance with the provision of the Oregon Equal Pay Act.
2. MQ Review: HR will screen applications for MQs after the posting closes.
3. Subject Matter Expert (SME) Review: Depending on the number of applicants that meet MQs, a SME panel may perform an in-depth evaluation of your application materials, including your responses to the supplemental questions.
4. Panel Interview(s): Our goal is to schedule panel interviews with the top six to eight (6-8) candidates who successfully pass the SME Review as soon as possible.
5. Background Investigation: The selected finalist(s) for this position must be able to pass a thorough background investigation conducted by the Sheriff's Office. The background Investigation for this position typically take 6-8 weeks to complete so you will want to plan accordingly. The information that will be required when you complete the Personal History Statement includes, but is not limited to:
   • Employment Information (past 10 years or back to age 17; 3 co-workers will be requested from each past employer)
   • Residential Information (past 10 years or back to age 17)
   • Financial Information
   • References (6 without using the same people as coworker or supervisor references)
   • Family Member Information
   • Driving History
   • Past/Present Drug Use and/or Controlled Substances
   • Criminal History
6. Offer of Appointment: Human Resources will conduct a salary analysis for the successful candidate(s) and extend an offer of appointment.
7. Start Date: A start date will be determined after all conditions of employment have been met.

Additional Resources:

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• For technical support, contact Government Job's Live Application Support at 855-524-5627.

Questions (??'s) Regarding This Recruitment:

Laura Aranda, Talent Acquisition Business Partner

Email:Laura_Aranda@washingtoncountyor.gov