Sr Mgr, People Relations

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Manager, People Relations will lead the employee relations function, ensuring fair, consistent, and legally compliant employment practices across the organization. This role will provide strategic guidance to leadership, oversee high-risk employee relations matters, and drive proactive strategies to foster a positive and inclusive workplace culture. The Senior Manager will also lead and develop a team, ensuring effective case management and policy compliance while identifying opportunities to enhance employee engagement and mitigate risks.

You Will

Lead and oversee employee relations investigations by ensuring thorough fact-finding, documentation, and resolution of complex employee concerns, including performance management and workplace misconduct.

Provide strategic counsel to senior leaders and HR business partners on employee relations matters, including complex investigations, disciplinary actions, conflict resolution, and risk mitigation strategies.

Manage and develop a team of People Relations professionals, providing coaching, mentorship, and guidance to drive professional growth and operational excellence.

Ensure compliance with all federal, state, and local labor laws, with expertise in California employment regulations (e.g., CFRA, PAGA, wage and hour laws); multi-state knowledge is a plus.

Partner closely with Legal and Compliance teams on high-risk employment matters to ensure alignment with company policies and regulatory requirements.

Analyze employee relations data and trends to identify patterns, proactively address emerging risks, and recommend policies, training, and interventions that foster a positive employee experience.

Enhance and implement HR policies and programs, ensuring alignment with company values and evolving legal requirements.

Develop and deliver training programs for managers on employee relations best practices, employment law compliance, and effective leadership strategies.

Lead proactive employee engagement and retention strategies, working collaboratively with HR and business leaders to build a culture of trust, transparency, and accountability.

Drive continuous improvement initiatives, leveraging data-driven insights to refine processes, enhance policies, and strengthen workplace relationships.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor's Degree in Human Resources, Business Administration; or equivalent experience
• HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus.
• 7+ years of progressive HR experience with at least 3+ years focused on employee relations in a corporate setting.
  2+ years of people management experience, including coaching and developing direct reports.
• Strong knowledge of California employment laws and a solid understanding of multi-state employment regulations.
• Demonstrated ability to influence and collaborate with senior leaders and HR teams to resolve complex employee relations issues.
• Proven experience in conducting high-risk investigations, handling workplace conflicts, and making sound disciplinary recommendations.
• Ability to analyze data and trends to develop proactive employee relations strategies.
• Strong project management skills with experience leading policy development and implementation.
• Excellent communication and interpersonal skills, with the ability to handle sensitive matters with discretion and professionalism.
• Experience designing and delivering employee relations training programs for managers and employees.

What's in it for you?

• Base Pay Range: $125,400.00to$179,300.00 annually
• Work Mode: Mostly Onsite (In the Long Beach, CA office 2 times a week on Tuesday and Wednesday)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)