SSVF Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE: SSVF Case Manager -Supportive Services for Veteran Families Program - Burlington, IA

LOCATION/DEPT: Supportive Services for Veteran Families (SSVF Program) - Burlington, IA

REPORTS to (TITLE): SSVF Region 1 Supervisor

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Regular, Full Time

PAY GRADE: 205 - Grant Funded

PAY RATE: $19.97 - $23.96 hr

OUTCOMES:
NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES:

1. Case Management (70%)

• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full time employed Veterans during non-standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Performs other duties as assigned as related to the mission and goals of the SSVF Program.

1. Administrative Responsibilities (20%)

• Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.

1. Collaboration (10%)

• Attend community meetings and Coordinated Entry By-Name-List reviews.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD-VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

TRAVEL

• Travel throughout the program's service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events.

EDUCATION/EXPERIENCE

• Bachelor's degree in human services, social work, or a closely related field

OR

• One year of direct, full-time case management experience working with the homeless population and/or working with Veterans
• An in-depth knowledge of VA programs and guidelines
• And/or Veteran status

COMPENTENCIES

• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
• Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.
• Willing to promote the mission of The Salvation Army.

POSITION LIMITATIONS (What this position must do)

• This individual will only commit The Salvation Army resources that have been allocated or approved.
• This individual will keep the SSVF Region 1 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• Adept with Microsoft Office, Word, Outlook, Excel and PowerPoint.
• Must be able to lift or move up to 30 lbs.
• The work environment for this position normally includes an office environment with a low to moderate noise level.
• Must be able to travel to multiple sites.
• Able to accurately type 45 words per minute.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.