Membership Manager

Membership Manager

If you are energized by building relationships, driven by data, and passionate about helping a community thrive, then this opportunity is for you!

We are AHTD (Association for High Technology Distribution), a trade association working to enhance the productivity and efficiency of high technology automation solution providers and manufacturers through connection, collaboration, and education. As Membership Manager, you'll play a critical role in delivering on our mission, starting with retaining and engaging our current members and ensuring they see and feel the value of belonging.

As a Membership Manager, you willoversee our CRM system and membership data, ensuring accuracy, insights, and operational excellence that support smarter outreach and sustainable growth. From there, you will help expand our community through member-centric programs that align with the evolving needs of the high-tech automation sector.

This is a great opportunity for someone detail-oriented, tech-savvy, and excited about strengthening a mission-driven community.

Important Note: AHTD is a trade association in the industrial automation industry. Its Board of Directors contracts with MRA to manage all association operations. The AHTD Membership Manager is an employee of MRA, working exclusively on behalf of AHTD.

Role Responsibilities:

* Lead the full lifecycle of membership engagement, from onboarding to renewal

* Manage day-to-day member support from account inquiries to platform access and resource navigation

* Build and execute campaigns for recruitment, retention, and re-engagement

* Collaborate with Marketing to produce compelling outreach content, ensuring it is current, accurate, and helpful

* Foster personal, high-touch connections with members to build lasting relationships

* Own administration and data integrity of the association's CRM/AMS (currently Naylor)

* Run reports, track trends, and use analytics to drive member-focused strategies
Manage data migrations, system updates, and integrations with other platforms

* Work cross-functionally with Marketing and Events to align membership with organizational goals

* Bring forward insights, ideas, and recommendations rooted in data and member feedback

* Support broader initiatives that improve member experience and operational efficiency

Key Qualifications:

* Bachelor's degree in business, marketing, communications, or related field preferred; equivalent experience accepted

* 3-5 years of professional experience in membership management, client relations, or community engagement

* Experience in a trade association or the industrial automation industry is a strong plus

* Proven success managing CRM/AMS platforms and extracting actionable insights from data

* Member-first mindset with a commitment to outstanding service

* Strong communicator with excellent interpersonal, organizational, and project management skills

* Data-informed decision-maker focused on continuous improvement

* Self-motivated and collaborative, with a curious, creative, and solutions-oriented mindset

* Advanced skills in Microsoft Office Suite and CRM/ AMS required; Naylor is a plus

* Must be able to travel a minimum of two times annually for AHTD events (approximately one week per trip)

Why Join Our Team?

At AHTD, we are on a mission to maximize member profit and growth through industry-leading education, strategic networking, and access to emerging technologies. As part of our team, you'll support nearly 300 member companies, some with a global reach, in fostering meaningful partnerships and driving innovation. We're a passionate, mission-driven group that blends purpose with fun, hosting dynamic events and building a thriving community, shaping the future of high technology distribution.