New

Production Support Specialist - Morristown, NJ

Valley National Bank
$20.10 - $33.37 / hr
paid time off
United States, New Jersey, Morristown
Sep 17, 2025
Back Production Support Specialist #25-983 Morristown, New Jersey, United States Apply Apply for this job now! Apply Expected Work Hours 40 Job Description The Production Support Specialist will be responsible for the ongoing support of technology for the Consumer Lending (CL) sales and operations teams. In addition, this role would aid in the advancement of the division by supporting the sales and service initiatives of the bank with assisting on reporting, strong process alignment and increased production. Responsibilities include but are not limited to: Utilize and gain a solid working knowledge of all Customer Relationship Management systems (CRM), Loan Origination Systems (LOS) and Point of Sale Systems (POS) used by Consumer Lending (CL) to support and train other team members. Assist the Manager Business Support - CL with weekly/monthly divisional sales - service communications. Preparation of meetings, team building exercises and reports. Assist in analyzing data for opportunities available to the division, including planning events and tracking - inputting results. Partner with IT to develop more robust reporting for business lines. Help advance knowledge and output of Salesforce Marketing Cloud and Lead Mailbox to support Consumer Lending. Other Responsibilities: Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff. All other duties as assigned by manager. Requirements Required Skills: Highly skilled in all MS Office Suite programs, Adobe, other software, web-based systems and virtual tools (Teams, Zoom, etc.). Being computer savvy is an absolute must. Ability to learn new systems and technologies with ease. Some experience and/or working knowledge of Banking principles. Background/Experience in Customer Service and/or Support. Willingness to present in front of groups face to face or on video. High energy. Strong communication skills, both verbal and written. Strong organizational, problem resolution skills, attention to detail. Ability to handle multiple projects simultaneously and to prioritize assignments. Ability to take direction. Required Experience: Valid Driver's license. High School Diploma or GED. Minimum of 1 year of experience in a Customer Service and/or Support role and related experience. Prior experience facilitating presentations and systems training Bachelor's degree in a related field preferred. Full-time/Part-time Full-time FLSA Non-exempt Location(s). 70 Speedwell Ave, Morristown , New Jersey 07960 , United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $20.10 - $33.37 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.