Meter Reader - Senior Meter Reader

***PLEASE NOTE: THREE DESCRIPTIONS ARE DISPLAYED BUT THE INCUMBENT WILL BE HIRED AT THE HIGHEST SKILL LEVEL MET BASED ON EDUCATION AND EXPERIENCE.***

GENERAL STATEMENT OF JOB - Meter Reader

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Reads and re-reads meters on an assigned route; observes safe work methods and safety precautions related to the work.

2. Records readings; reports any damaged, defective, or unlawfully connected meters.

3. Reports inconsistencies, discrepancies, and/or dangerous situations.

4. Performs other related work as required.

1. Coordinates routes for assigned meters and/or geographic areas, which includes preparing meter reading schedules; verifying Automated Meter Reading routes; and performing related duties.

2. Responds to and resolves customer questions, comments, and concerns. Identifies, evaluates, and troubleshoots communications issues.

3. Performs investigations and/or completes service orders on problematic meters to determine the need for repairs.

4. Programs new water meter registers and refurbishes re-usable water meter registers.

5. Programs and installs Encoder Receiver Transmitters (ERTs) on water meters with safety issues and any meter determined to be problematic for reading purposes.

6. Reads and re-reads meters on an assigned route; records readings; investigates unusual readings.

7. Uploads daily readings from the meter reading software to the billing software and maintains a variety of operational records and reports.

8. Performs daily pre-shift inspection to include checking the oil and all other fluids, lights, brakes and turn signals.

9. Trains new employees on team routes

10. Performs other related work as required

MINIMUM EDUCATION AND TRAINING

• High school graduate or GED equivalent.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications - Meter Reader:

• Possession of a valid Class D driver's license.

• High school graduate or GED equivalent.

• One (1) year of experience reading meters.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

• Possession of a valid Class D driver's license.

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities - Meter Reader:

Knowledge of:

• Basic work etiquette.

• Following written and oral instructions.

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Knowledge of:

• Safe work methods.

• Inspection principles.

• Gas and water meter operations.

• Meter communication equipment and software.

• City geography.

• Applicable Federal, State, and local laws, rules, and regulations.

• Customer service principles.

• Recordkeeping principles.

• Computers and related software applications.

Skill in:

• Coordinating meter reading routes.

• Performing basic mathematical calculations.

• Performing meter and/or equipment inspections.

• Providing customer service.

• Preparing and maintaining records and reports.

• Using a computer and related software applications.

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS

The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

• Crouching: Bending the body downward and forward by bending leg and spine.

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Kneeling: Bending legs at knee to come to a rest on knee or knees.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.\

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Visual ability 2: sufficient to include color, depth perception, and field vision.

• Visual ability 3: sufficient to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• Visual ability 4: sufficient to operate motor vehicles and/or heavy equipment, both day and night.

• Visual ability 5: sufficient to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.