New

Loan Processor- Exception Handling

TEKsystems
$52,000.00 / yr
401(k)
United States, North Carolina, Charlotte
Sep 18, 2025
TEKsystems is currently supporting our mortgage client hiring for experienced loan processors in their exception handling department. This position is 100% remote and will be a direct placement opportunity. Applicants with 3+ years of mortgage processing experience supporting various loan types are encouraged to apply. Description The Customer Advocate, Exception Handling is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, analyzing the AUS/Guidelines as they pertain to the loan product and sales structure, reviewing title commitments and fees, ordering subordinations and allocating fees properly in the system. Responsible for monitoring the loan process and managing the proper expectations with the client and the sales staff through closing. Based on these assessments, the Customer Advocate makes mortgage loan recommendations for all government and conforming full doc products. The Customer Advocate works on a blend of all products based on pipeline management ability. The Customer Advocate Exception Handling works on loans after final approval that cannot be scheduled or closed due to defects or customer objections. * Primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor. * Required to provide periodic status updates, and timely return all incoming inquiry calls. * Noting all communication and statuses in the Loan Operating System. * Contact the borrower(s) for all outstanding documents needed including but not limited to the items on the Underwriting Terms and Conditions sheet. * Validates the 1003 loan application for completion and accuracy and confirms information entered in Loan Origination System matches. * Completes various Processing Checklists to confirm documentation requested was received and loan is ready to go back to Underwriting for final approval * Escalates loans through proper channels if a loan no longer qualifies or a restructure is needed * Requests, follows up and obtains items from 3rd parties as needed. Examples include but are not limited too: hazard insurance, flood insurance, payoffs, verification of employment, etc.. * Responsible for running AUS engine (DU/LP) to confirm a loan is successfully scoring and qualifies for selected product. Will also run compliance engines to make sure loans are in compliance at time of submission * Submit for review when Appraisal, Title, Credit, and borrower documents are in. Provides quality loan processing, reviewing files for adherence to underwriting standards, and ensuring completeness prior to submission for underwriting for approval. * Records data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer. * Responsible for funding goals as established at the beginning of every month. Responsible for maintaining assigned pipeline and managing accordingly to meet service level agreements * Provide Feedback to Loan Credit Advisor on loan quality. Qualifications * High School diploma * 3+ years of experience doing work with FHA, VA, and conventional loans. * 3+ years of loan processing experience * Experience with re-finance and full purchase loans * Manage a pipeline of 40+ loans * Excellent customer service and communication skills * Attention to detail and ability to work in a fast paced environment * Microsoft office Additional Details * Monday-Friday * 8am-5pm schedule, however schedule may vary depending on business need * 100% remote * Direct placement Pay and Benefits The pay range for this position is $52000.00 - $52000.00/yr. Full health benefits and 401K Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.