PROGRAM MANAGER (SPECIALTY COFFEE & TEA) - NY, NY
 Compass Group | |
$68,000.00 - $75,000.00 / yr
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life insurance, parental leave, paid time off, retirement plan
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 United States, New York, New York | |
| 57 East 11th Street (Show on map) | |
 Sep 18, 2025 | |
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TradeCraft Salary: $68,000 - $75,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteensets the national standard forexcellencein automated retail, andEVERYsegment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passionfuelsourgrowth.YOUbring the enthusiasm, customerservice,and commitment; we'll supply theopportunityand innovation.TOGETHERwe'll continue to transform the micro-market, dining, coffee and vending industry. Come grow with us. We are Canteen. We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences. Job Summary:
The Program Manager role will uphold Tradecraft's vision to provide strategic initiatives of Tradecraft with an emphasis on driving the growth of the company partnering through the Compass Sales Organization, provide operators with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support. This position will work in tandem with Business Development and Operations teams to support sales opportunities, implement program goals, facilitate training, and support operations in driving exceptional coffee and tea programs. Working closely with all Program Managers, the goal is to establish a program that reflects industry trends, client engagement, and education, in order to maintain client retention. Key Responsibilities:
* Engages with and supports new and existing Tradecraft clients * Works with the local operations teams to support client programs and ensure seamless delivery of Tradecraft products * Partners with and mentors the CSMs from the local operations teams to elevate their client coffee programs * Provides clients and operators with data and insights into specialty coffee and tea industry trends * Utilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programs * Establishes ongoing relationships with local and national roasters in the Tradecraft portfolio * Schedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholders * Partners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea program * Consults on equipment, product, bar flow, menu development and space design for Tradecraft clients * Maintains a regular quality-control visit schedule for all Tradecraft programs * Provides timely and detailed recaps of all client visits and meetings * Supports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trends * Works to resolve Tradecraft client issues quickly and efficiently * Works with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level * Supports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issues * Develops relationships with and supports initiatives for all Tradecraft teams- Marketing, Business Development, Operations, Retail Experience, Training, etc. Qualifications:
* Ability to travel up to 60% * The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience * Business development, account management, and specialty coffee training experience is preferred Apply to Canteen / Tradecraft today! Tradecraft is a part of Canteen.a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Tradecraft are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely,click here for paid time off benefits information. Applications are accepted on an ongoing basis. Tradecraft maintains a drugfree workplace. Req ID:1464502 TradeCraft Leticia Pinon [[req_classification | |