Computer Support Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The mission of the UNC Hussman School of Journalism and Media is to prepare students to ignite the public conversation in our state, the nation and the world, and to understand the role of communication in fostering democracy. Our faculty, staff, students and administrators work collaboratively to build and foster an environment that is welcoming, inclusive and accessible to people with diverse backgrounds, experiences and beliefs.

The school offers bachelor's, master's and doctoral degrees, and administers a variety of professional development and distance-learning programs. Enrollment includes about 1,000 undergraduates and 130 graduate students in addition to professional development and distance education students. Our faculty members are international thought leaders whose scholarly and creative activities are visible and respected in the public realm.

The Computer Support Specialist is responsible for assisting IT staff in the Hussman School of Journalism and Media with supporting everyday computer and technology needs of faculty, staff and students. Typical activities include classroom technology support; new computer set up; general PC, Mac and printer troubleshooting; and assistance with basic computing tasks. Software and systems supported include Active Directory, Adobe Creative Cloud, browsers (Chrome, Edge, Firefox, Safari), Jamf, Microsoft Office, Microsoft Endpoint Configuration Manager, and Zoom. The Computer Support Specialist will also help with short- and long-term IT projects, including training of, and outreach to the UNC Hussman community.

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

The successful candidate will be able to demonstrate:
- Strong interpersonal and communication skills;
- Ability to work as part of a team;
- Being professional, courteous, and reliable;
- Initiative, willingness to take on tasks with minimal oversight and resolve routine issues with little or no supervision;
- Previous computer support experience.

Computer related certifications are desirable, but not required.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.