Service Support Specialist

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do

Are You Our Next Service Support Specialist

If you thrive in a customer service environment and enjoy problem-solving, this is the role for you! Atlas Copco is seeking a dedicated Service Support Specialist to play a key role in assisting our external customers with inquiries and resolving issues related to product orders. This position involves coordinating work requests with our Repair Centers and ensuring seamless order processing

How You'll Make an Impact:

• Review contracts to ensure accurate entry of quotes and Purchase Orders in the Service Spirit Dashboard when creating work orders.
• Conduct final reviews in the Spirit Dashboard to close work orders and generate customer invoices.
• Respond promptly and professionally to customer inquiries, providing clear and accurate updates on order status.
• Develop expertise in the Spirit database and SAP business system to support efficient order processing.
• Monitor open service orders, ensuring no unresolved issues with jobs older than 45 days.
• Request new part numbers for SAP and Spirit database entry.
• Proactively follow up on open orders awaiting parts, coordinating with PTD or local vendors to expedite status.
• Maintain detailed, accurate notes in the Spirit system to ensure seamless order processing.
• Collaborate with site Team Leaders to follow up on Spirit status updates and resolve any discrepancies

You will report directly to the Service Support Supervisor and work a schedule of Monday through Friday 7:30am-3:30m. This position requires you to work out of the Louisville office 4 days a week, with 1 day a week remotely.

• 3+ years of experience in a customer service role.
• Strong working knowledge of SAP.
• Proficient in data entry with attention to detail.
• Ability to work 4 days in-office, 1 day remote

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

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  • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
  • Financial Security: 401(k) with up to 6% company match.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.