Software Solutions Associate

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

PeoplesBank is seeking a detail-oriented and tech-savvy Software Solutions Associate to join our dynamic IT team. This role is perfect for someone who enjoys solving problems, learning new technologies, and improving business processes. You'll play a key role in supporting and administering a variety of enterprise applications-including Smartsheet, SurveyMonkey, Identifi, and DocuSign-used across the organization. From system configuration and user support to process automation and project coordination, this position offers a unique opportunity to grow your skills in a collaborative, forward-thinking environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement.

Essential Duties and Responsibilities:

System Administration & Support:

• • Assist in the configuration, maintenance, and user support of Smartsheet, SurveyMonkey, Identifi, DocuSign, and other business tools.
  • Monitor system usage and performance and help troubleshoot issues.
  • Manage user access, permissions, and basic system settings.

Process Improvement & Automation

• Help identify opportunities to streamline workflows and automate manual tasks.
• Support the creation of templates, forms, reports, and dashboards.
• Document processes and contribute to user guides and training materials.

Project Management & Implementation:

• • Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and 3rd party systems.
  • Lead or support the implementation of system upgrades, patches and new modules.
  • Coordinate with vendors, internal teams, and stakeholders to ensure timely delivery of projects.
  • Conduct system testing, validation, and user training.

Integration & Data Management:

• • Support integration of enterprise applications with third-party applications (e.g., digital banking, CRM, fraud detection).
  • Participate in team projects with outside departments to provide data-focused assistance to achieve bank objectives.
  • Ensure data integrity, consistency and compliance with regulatory requirements.

Documentation & Compliance:

• • Maintain detailed documentation of system configurations, workflows and procedures.
  • Conduct quality assurance audits of reports containing financial data assuring company standards are maintained and data integrity is preserved.
  • Ensure compliance with IT governance, security policies and regulatory standards.

Other related duties as assigned.

Education and Experience:

• • Bachelor's degree, preferably in business administration, finance or data/information sciences.
  • Minimum of two years' relevant experience in system analysis or administration preferably within a banking or financial services environment
  • Or an equivalent combination of education and experience

Skills Required:

• Demonstrated interest in technology and problem-solving.
• Understanding of ITIL practices and change management processes.
• Ability to speak effectively before groups of customers and associates.
• Excellent written and oral communication skills to articulate effectively in forums and meetings with technical and non-technical teams.
• Ability to provide clear and concise project documentation to various stakeholders.
• Strong time management skills, proficiency in prioritizing, scheduling and managing multiple project schedules and different levels of criticality.
• Passion to self-educate and keep up to date on the latest data and analytics trends in marketing, banking and other fields.
• Excellent attention to detail, data accuracy and quality of output. Proactively seeks opportunities to serve in leadership roles while serving as a role model.

Computer/Technical Skills:

• Proficient in MS Office 365, Banking Core processing & General Ledger systems
• General knowledge of SQL, scripting and system integration tools
• Exposure to low-code/no-code platforms or workflow automation tools
• Basic familiarity with cloud-based tools like Smartsheet, SurveyMonkey, or DocuSign is a plus.

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.