Senior Technical Systems Analyst - Must have knowledge of Linux, Unix, and Windows (Open)

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

Provide support for client-facing systems and applications including mainframes, switches, networks, processor links, servers- windows, and internet. The candidate must have a general understanding of processes, tools and practices in one or more technical processing environments. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Typically requires up to 5 years production/operations support experience.

About the team:

FIS Energy Trading, Risk and Logistics Platform is a flexible, cloud-native platform designed to help you calculate market-to-market positions in real time, capture physical and financial instruments for multiple commodities and analyze historical and interval market data from various sources.

What you will be doing:

* Provides desk-side assistance in resolving technology support issues.
* Performs installations, repairs, upgrades, backups and other maintenance tasks.
* Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
* Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
* Asks probing questions to gather relevant information on routine and complex calls.
* Uses effective listening skills to develop understanding of client questions or issues.
* Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
* Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
* Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
* Maintains passwords, data integrity and file system security for the desktop environment.
* Communicates highly technical information to both technical and nontechnical personnel.
* Recommends solutions including new acquisitions and upgrades.
* May participate in development of information technology and infrastructure projects.
* May have expertise in commonly used business applications.
* May handle phone and email assistance as well.
* Other related duties assigned as needed.

What you will need:

* High school diploma or GED. Associate's or Bachelor's degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
* Prior banking experience preferred
* Strong analytical, organizational and time management skills
* The ability to work independently
* You are an excellent communicator and strong problem-solver
* Knowledge of FIS products a plus

Added bonus if you have:

• Energy Trading, Risk Management (ETRM) experience would be highly beneficial
• Financial Systems knowledge preferred
• Technical Phone Support would be a plus

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
* Opportunities to innovate in fintech
* Tools for personal and professional growth
* Inclusive and diverse work environment
* Resources to invest in your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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