Manager, Underwriting Support

The Manager, Underwriting Support is a detail-oriented and process-driven professional that leads operational excellence for Underwriting Assistants across the region. This role is responsible for driving consistency, efficiency, and service quality through standardized processes, training, and oversight. The ideal candidate will play a key role in supporting the transition to a future multi-line platform and ensuring a high-performing, well-aligned underwriting support function. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Standardize Regional Processes: Develop and implement consistent, standardized operational processes across the region to ensure alignment and efficiency.
• Drive Workflow Efficiencies: Identify, implement, and continuously improve workflow efficiencies to enhance productivity and service delivery.
• Training & Development: Ensure Underwriting Assistants are effectively trained and regularly updated on standardized processes and workflow improvements.
• Service Standards & Quality Assurance: Establish clear service standards and conduct regular audits to ensure compliance and maintain high-quality service levels.
• Platform Migration Support: Contribute to the successful migration to a future multi-line platform, including ongoing support and optimization post-implementation.
• Centralized Oversight: Provide centralized oversight and ensure operational consistency for Underwriting Assistants across the region.
• Collaborates with the Operations Executive team to develop, recommend and implement strategies to optimize revenue and reduce expenses.
• Recruit, manage, coach, develop, mentor, and regularly assess and review performance metrics for a team of direct reports composed of leadership and individual contributor roles.
• Enforces compliance with company and operational policies, procedures, training, company standards, and state and federal regulations.
• Monitors operational expenses and develops programs to focus on cost efficiency.
• Keeps current with market trends and demands.
• Performs other functionally related duties as assigned.

Required:

* 3+ years of experience leading underwriting operations

* 2+ years senior level management experience.

* Demonstrated hands-on leadership involving multiple locations

* Bachelor's Degree and/or combination of experience and education.

* Strong understanding of process improvement methodologies and operational best practices.

* Demonstrated ability to lead training initiatives and drive adoption of new processes.

* Experience with systems migration or platform implementation is a plus.

* Excellent communication, organizational, and stakeholder management skills.

* Ability to work collaboratively across teams and regions.

* Able to make sound business decisions based on relevant data.

* Creates an environment of high standards, compliance, and conduct through excellent verbal, written, and interpersonal communication skills.

* Translates strategic direction and client needs into team vision and deliverables.

* Leads through change, influences teamwork.

* Able to network throughout all levels of the organization.

* Proven leadership abilities and strategic thinking.

* Strong analytical and problem-solving skills.

* Strong employee and client focus.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.