Manager, Payment Technology & Services

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A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Responsibilities: None. Initially an individual contributor role with significant influence and payment leadership responsibilities. This role is expected to evolve to include direct supervision of Payment Technical Product Specialists as the department grows.

Summary: The Manager of Payment Technology & Services is a critical leadership role responsible for driving the strategic vision, technical innovation, and product management of Centier Bank's payment ecosystem. Acting as a key leader for the VP of Payment Technology & Services, this individual will drive critical initiatives, manage strategic vendor partnerships, and serve as a primary subject matter expert for the Bank's upcoming FIS core conversion. This role blends deep technical payment knowledge with product management discipline to enhance efficiency, leverage data analytics, manage risk, and deliver a unified, best-in-class payment experience for our clients.

Essential Duties and Responsibilities:

Strategic Execution & Project Leadership

• Serve as a key leader for the Payment Technology & Services workstream in the Bank's FIS core conversion, ensuring all payment systems, vendor integrations, and operational processes are successfully transitioned.
• Execute the departmental strategy by managing a portfolio of projects related to payment system enhancements, process automation, and new product implementations.
• Develop business cases, define project scope, and lead cross-functional teams to deliver initiatives on time and within budget.
• Contribute to departmental strategy by setting objectives, performing detailed analyses, and developing policies and procedures.
• Contribute to the strategic design and implementation of future payment capabilities, such as enhanced wire transfer and real-time payment operations.

Product & Vendor Management

• Manage the lifecycle of Centier's payment products, including Cards, ACH, Wires, P2P, and Digital Wallets, ensuring they are competitive, profitable, and meet client needs.
• Oversee and optimize relationships with critical payment vendors and networks (e.g., FIS, Visa, The Federal Reserve), leading performance reviews and identifying opportunities for innovation and efficiency.
• Evaluate new fintech partners and technologies, making recommendations that align with the Bank's strategic goals for payments.
• Ensure payment technologies are interoperable and integrate seamlessly with other Bank technology platforms.

Data Analytics & Process Improvement

• Partner with Data Services to develop and analyze payment metrics, creating dashboards to monitor transaction trends, identify revenue opportunities, and inform strategic decisions.
• Champion a data-driven culture, using insights to optimize processes, reduce costs, and enhance the client experience.
• Analyze end-to-end payment workflows to identify and implement automation and efficiency improvements

Risk Management & Collaboration

• Partner with Risk, Compliance, and Fraud Operations to ensure all payment platforms and processes adhere to regulatory requirements and effectively mitigate risk.
• Support the evolution of the Bank's fraud operations framework by providing subject matter expertise on payment-related fraud trends and mitigation technologies.
• Act as a primary point of contact and trusted advisor for internal partners in Retail, Treasury Management, and IT on all matters related to payment technology and strategy.

Knowledge, Skills, and Abilities:

• Deep subject matter expertise across multiple payment rails (ACH, Wires, Card Processing, RTP/FedNow), including an understanding of digital commerce, wallets, tokenization, and settlement.
• Strong leadership skills with the ability to influence and drive results in a team-oriented, collaborative, and cross-functional environment.
• Exceptional analytical, quantitative, and problem-solving skills, with the ability to navigate complex, non-standardized situations and make data-driven decisions.
• Excellent written, verbal, and interpersonal communication skills; ability to write business correspondence, create reports, and effectively present information to diverse audiences, including senior leadership.
• Ability to travel based on business needs and work outside of normal business hours as required.

Minimum Qualifications:

• Bachelor's degree in Business, Finance, Technology, or a related field required.
• 8+ years of experience in the banking or payments industry, with a focus on payment technology, product management, or payment operations.
• 5+ years of experience managing relationships with major payment processors, networks, or fintech vendors.
• Direct experience with core banking systems, payment platforms, and platform conversions is highly desirable.
• Demonstrated experience shaping business strategy for technical payment products or services.
• Strong understanding of project management methodologies and practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Teams, and PowerBI.
• Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification is a strong plus.

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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.