New

Assistant Manager HR Support Services

Georgia State University
$60,000 - $65,000
United States, Georgia, Atlanta
1 Park Place (Show on map)
Sep 19, 2025
Description : Assistant Manager HR Support Services Human Resources Administration Georgia State University Human Resources Administration fosters a workplace where employees are supported to work together and thrive. We ensure Georgia State's unparalleled success by securing the best workforce talent and connecting employees with outstanding benefits. Once employed we support our faculty, staff, and student employees to engage, learn, develop, and grow - professionally and personally. Are you ready to walk through the door of opportunity? If you are seeking a rewarding career in a fast-paced work environment, with career progression and the chance to learn from the best, then get ready to join our awesome Human Resources Operations team at Georgia State University. The Human Resources Administration at Georgia State University is seeking to hire an Assistant Manager, HR Support Services. WHAT MAKES GSU A GREAT PLACE? A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. DUTIES AND RESPONSIBILITIES: Adjudicates background checks that require review (credit, MV, etc.). monitoring calls to (4747) for quality assurance and training. Audits the background check uploads against new hires, promotions, transfers, and other MSS transactions that warrant a new background check. Reviews ServiceNow cases for proper disposition and assignment. Attends the ServiceNow meetings with IIT. Makes recommendations for Tier 1 SLA's for all services based on data and manages all cases towards success. Manages the customer experience including contacting customers when cases are in danger of SLA breach. Runs daily, weekly, and monthly reports to communicate metrics to HRA/Payroll Leadership. Ensures Background Checks are initiated timely. Refer background checks to the Background Investigation Committee, when required. Partners with GSU Legal/ISSS, when appropriate, to ensure all required background checks are being performed for foreign national employees. Ensures Background Checks are conducts for all sensitive lab access. Monitors calls made to the HR Help Desk (4747) ensure that callers receive the correct information, the appropriate transfer or next steps, or have the call appropriately resolved. Trains Help Desk staff on where to find answers, and that tickets are opened, assigned, dispositioned and closed appropriately in ServiceNow. Ensures Help Desk staff are providing customer service to visitors at One Park Place, 3rd floor. Ensures that they are being directed to log into QLess Tempo. Contacts HR staff to assist with visitors that need help not listed on the QLess Kiosk. Escorting guest to the appropriate HR Practitioner. Responds to Unemployment Claims in Hamlet - routing the response to Employee Relations. Ensures mail is received and properly distributed. Performs other related duties as assigned. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: Bachelor's degree and four years of supervisory/manager experience in Customer Services, Human Resources, Call Center, or Customer Facing Support Supervision or a combination of education and related experience. Preferred Requirements: Three years higher education experience. Three years state government experience. Department : HR Operations Location : Atlanta Campus Shift : 8:30AM - 5:15PM Salary : $60,000 - $65,000 FLSA Status : Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 09/19/25, 5:20:42 PM Closing Date : 10/04/25, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Cover Letter (recommended) #LI-DB1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.