Senior Client Advocate

Job Title Senior Client Advocate - Premium Collection (North American Facultative Team)

Are you ready to make a real impact by driving premium collection excellence for leading insurance clients?

Do you thrive in a collaborative environment where your problem-solving skills and attention to detail truly matter?

Join our dynamic Collection Team as a Senior Client Advocate-where every day brings new challenges and opportunities to shine!

Location: Hybrid role with flexibility to work both virtually and from an Aon office, in line with our smart working policy.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

As a Senior Client Advocate in our Collection Team, you'll be at the heart of premium collection operations, ensuring smooth financial transactions between clients, reinsurers, and Aon. Your day will be varied, collaborative, and impactful, giving you the chance to build relationships and solve complex problems.

• Acting as the key liaison between clients and Aon for accounting and collection matters
• Reconciling open balances, comparing Aon records with ceding company and reinsurer accounts
• Working closely with Aon Broker Teams to resolve collection issues and support client needs
• Generating and reviewing daily PPW/PPC Payment Term reports to ensure timely premium collection and payment
• Confirming reinsurer payments are made on schedule to meet placement requirements
• Creating and updating Excel collection reports using Aon Systems
• Preparing client statements and verifying balances before sending for collection

At Aon, you'll be more than just a number cruncher-you'll be a trusted partner, empowered to build meaningful client relationships and drive positive outcomes. What sets this role apart is our collaborative culture: you'll work alongside expert broker teams, experienced accounting professionals, and supportive leadership who value your input and growth. Aon's commitment to smart, flexible working means you'll enjoy the freedom to balance virtual work with time in our modern office, all while developing your skills and making a real difference for our clients. If you're looking for a place where your ideas and expertise are valued, and where you can advance your career while working with the best in the industry, this is your opportunity!

• Advanced proficiency in MS Office Suite, especially Excel: Ability to generate, analyze, and present complex financial data and reports.
• Strong analytical and strategic thinking: Able to interpret financial records, identify discrepancies, and propose effective solutions.
• Attention to detail and accuracy: Thorough in reviewing reconciliations, client statements, and payment reports to ensure error-free results.
• Problem-solving and negotiation skills: Skilled in resolving collection issues, facilitating agreements, and overcoming obstacles creatively. Know when escalate issues appropriately.
• Organizational and time management abilities: Capable of prioritizing tasks, managing multiple deadlines, and maintaining focus in a fast-paced environment.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

The salary range for this position (intended for U.S. applicants) is $65000 to $80,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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