Medical Office Specialist (U) (4962)

This position will function at the front desk area across the clinic and handle all aspects of patient check in processes to include but not limited to: collect payments, assist with billing and insurance, answer and route phone calls, address complaints and utilize all clinic electronic health record systems.

The following information is intended to be representative of the work performed by incumbent in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities.

Demonstrates, by actions, commitment to the mission and the behavioral standards of SIU School of Medicine. Provides excellent service to both internal and external customers through collaboration and partnership; compassion and respect; integrity and accountability; diversity and inclusion; as well as continuous learning and improvements.

70% Patient Receiving and Registration

1. Receives and welcomes patients at all front desks.
2. Interview patients to obtain demographic and billing information and enter into systems.
3. Access computer terminals to input, update, retrieve and review patient demographic and billing data for new and established patients
4. Creates initial medical record for new patients and reviews new patient information.
5. Obtains patient's signatures on authorization forms.
6. Generates daily schedules, prints encounter forms and demographic information.
7. Ensures charge tickets are completed and physician, demographic and billing information is accurate.
8. Scans patient insurance cards for indexing into the electronic health record.
9. Assists with running chart summaries for patients out of the EHR.
10. Collects payment at time of service, always knowledgeable of managed care co-pays and sliding scale fees.
11. Completes and maintains necessary receipt register.

1. Serves as Lead Worker to front desk staff and serves as a resource for scanning information into practice management system and indexing into the medical chart.
2. Manage lunches and breaks so that all open front desks are staffed at all times.
3. Float ability to cover all areas of the front desk for absences -must be knowledgeable for registration of all practices in the clinic.
4. Ensure all balance deposits at the end of the day are being balanced and batches are closed and completed that involve cash, credit cards and checks.
5. Manage/order front desk supplies such as ordering copy paper, labels, etc.
6. Verify patient insurance, accurately assign and update the correct financial class(FSC) for patient visits, including workers' compensation, Medicaid waivers (e.g., for nutritional services), self-pay, and sliding scale accounts.
7. Obtain the appropriate waiver at time of registration when needed and explain the waiver process to patients.
8. Assist Medical Office Assistants (MOAs) at the reception desk by verifying and updating patient eligibility (FSC) and insurance information in the EHR system.
9. Train and advise reception staff on new or changing requirements for Medicaid eligibility verification.
10. Assist with rescheduling of specialty clinics according to established scheduling guidelines.
11. Assist with working the bump list to ensure patients are rescheduled correctly and in a timely manner.
12. Schedule walk in patients and communicate with clinic leadership to work in patients as needed.

1. Handles patient complaints prior to releasing concerns to higher levels for care.
2. Assist clinic leaders in quality assurance of schedules on a daily basis.

1. Any one or any combination totaling two (2) years (24 months), from the categories below:
   1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
   2. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.