Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

JLL is seeking an Operations Manager to drive operational excellence in our regional Integrated Facilities Management (IFM) program. In partnership with Regional Facilities Managers, Senior Facilities Managers, Program Managers, and clients, you'll organize information, provide tools, reports, communications, and training resources to support seamless operations. This role requires a hands-on leader who can work across multiple geographies and cultures in a highly dynamic environment, launching projects from the ground up while managing complex stakeholder relationships. You'll be instrumental in transforming facility operations and delivering exceptional results that align with JLL's commitment to innovation and client success.

What your day-to-day will look like:

• Lead and own the organization, management, and implementation of programmatic needs across all aspects of the regional IFM program
• Partner with Regional Facilities Managers and leaders to track JLL deliverables and communicate via multiple channels to build strong matrix-driven partnerships
• Manage intake and organization of area-level projects and initiatives while coordinating team meetings at weekly, monthly, and quarterly frequencies
• Act as main point of contact for sub-regional FM teams regarding tools, resources, and site information validation and audits
• Use tools such as Corrigo, Visio, Smartsheet, Quip, and Microsoft Office to build operational deliverables and KPI tracking systems
• Create and maintain dashboards for performance visualization while assisting in annual operating budget development and management
• Lead special projects either self-directed or in collaboration with regional IFM and client teams while solving customer requests and challenges.

Required Qualifications:

• Experience managing local and regional projects in real estate, facilities, and operations with deliverables impacting customers and operational teams
• Ability to work on multiple projects simultaneously with relentless drive to deliver results and achieve expected outcomes
• Strong analytical capabilities combining deep-dive data analysis with anecdotal feedback synthesis
• Experience driving change management plans for new services or transforming existing ones
• Strong organizational skills with capacity to prioritize and escalate in complex, fast-paced environments
• Proven track record of multi-stakeholder interaction at all organizational levels with effective relationship building
• Excellent communication skills with ability to moderate large forums and facilitate stakeholder dialog.

Preferred Qualifications:

• Comfortable launching projects with minimal data and starting from blank sheet approaches
• Experience working across multiple geographies and cultures in virtual and onsite environments
• Hands-on approach with attention to detail and ownership mentality
• Excellent English proficiency with additional languages as a plus
• Experience with facility management tools and systems.

Location: Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.