SVP & Chief Customer Officer, Agentforce Sales

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

To continue scaling our customer impact and deepening trusted partnerships, Salesforce is seeking a Chief Customer Officer (CCO) for the Agentforce Sales business. This senior executive will ensure our customers' voices are at the center of everything we do - shaping product direction, driving adoption and measurable outcomes, and building a world-class customer success strategy for Agentforce Sales.

Position Summary:

The CCO, Agentforce Sales, will serve as the senior-most customer advocate for the business, responsible for defining and executing the end-to-end customer experience. This executive will:

• Act as the executive sponsor for Agentforce Sales customers - from high-growth startups to the largest global enterprises.

• Partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure customer needs directly inform product strategy and go-to-market execution.

• Represent Agentforce Sales with executive-level customers, boards, analysts, and the broader ecosystem, reinforcing Salesforce as a trusted innovation partner.

This role is ideal for a proven, customer-centric leader who thrives at scale, has a passion for innovation and outcomes, and can elevate customer partnerships to the highest levels.

Key Responsibilities:

Customer Advocacy & Success

• Serve as the executive voice of the customer for the Agentforce Sales business.

• Lead customer advisory boards, executive councils, and feedback forums to ensure customers influence product and roadmap decisions.

• Oversee customer success programs that drive measurable business outcomes and long-term value realization.

Customer Success Strategy & Execution

• Define strategies and playbooks to maximize adoption, renewals, and growth within Agentforce Sales accounts.

• Establish and operationalize customer health metrics, ensuring accountability and alignment to business impact.

Cross-Functional Leadership

• Partner with the GM of Agentforce Sales, along with Product and Engineering leadership, to align product priorities with customer outcomes.

• Collaborate with Sales and Customer Success teams to deliver scalable programs that accelerate customer value and expansion.

• Represent customer interests in internal investment and planning decisions to ensure initiatives are rooted in customer success.

External Leadership & Thought Partnership

• Serve as a visible, trusted executive sponsor with key enterprise customers, reinforcing Salesforce's position as a strategic growth partner.

• Represent Agentforce Sales at major industry events, analyst briefings, and customer summits.

• Build strong partnerships across the Salesforce ecosystem - including GSIs, ISVs, and system integrators - to advance customer innovation and impact.

Required Experience & Qualifications:

• 15+ years of senior leadership experience in customer-facing roles (Customer Success, General Management, Product Strategy, or related fields).

• Proven track record of executive engagement with enterprise customers, ideally within cloud software or SaaS.

• Demonstrated success scaling global customer success or engagement organizations.

• Strong business acumen and operational rigor, with the ability to translate customer insights into actionable strategies.

• Exceptional communicator, skilled at influencing across C-Suite customers and internal executive teams.

• Experience leading within highly matrixed, global organizations and driving alignment across diverse stakeholders'.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.