Resident Services Manager 2 - Remediations - Eight 80 Apartments

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager 2 - Remediations to join our team at Eight 80, our exclusive apartment community (1477 homes) located in Newport Beach, CA.

Essential Functions:

• Residents' initial contact for any leak, flood or water intrusion inquiries
• Schedule restoration services, including initial inspections, mitigation work, insulation installs, build back of drywall and city inspections
• Communicate updates from restoration company and permitting
• Generate Notice to Enter (NTE) for restoration company
• Manage maintenance related text messages i.e. service request updates, potential needs for service requests, etc.
• Complete FLIR (thermal imaging camera) inspections
• Create/edit PO's and manage invoice approvals
• Update claims tracker
• Manage transfers, renter insurance inquiries and compensation for remediation requests
• Update Make Ready Date (MRD) for units that require remediation
• Handel Pro5 emergency letters
• Serve notices to residents for refusal to complete work
• Provide residents/guests with exceptional customer service, attending to their requests, answering questions and addressing concerns
• Perform other duties as assigned or as necessary

Experience, Knowledge and Skills:

• Project management experience
• Remediation and restoration experience
• Demonstrated experience with project financial tracking, and change management related to scopes of work
• Highly organized, adaptable, and calm under pressure
• Effective interpersonal and communication skills
• Highly capable self-leadership with attention to detail, multi-tasking, and prioritization of responsibilities

Education:

• High School Diploma, or equivalent, is required.

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range:

$28/hr. - $31/hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.