Claims Assistant I

When new in the role, over the first 6-12 months, the Claim Assistant I is learning all aspects of the LOB Claims support. The Claim Assistant I will provide assistance to Claim Adjusters by performing a variety of support services. The position has frequent oversight by the supervisor to support the Claim Assistant I. The Claim Assistant I maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust and Claims organization.

*This role will be hybrid out of our Alplaretta, GA, Dallas, TX, or Boca Raton, FL office*

With coaching and oversight from Supervisor:
• Performs general maintenance /data entry in the claim files
• Assists adjusters in contacting insureds or other involved persons to obtain missing or incomplete information
• Performs financial activities to include, but not limited to, issuing payments, request for stop pays, voids and check copies
• Receives and/or returns telephone calls and emails as directed by claims adjuster
• Generate letters from system/templates
• Complete state forms, other jurisdictional requirements and EDI, where applicable
• Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
• Submit referrals for various services
• Performs other functional duties as assigned.
• Whether directly or indirectly interacting with customers, ensures quality and timely service is provided to all.
• Develop some critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret and understand key or root issues.
• Demonstrates ability to learn technical processes and learn from mistakes in order to deliver a quality product to stakeholders and business partners.
• Perform tasks as assigned with an acceptable error rate.
• Establishes and maintains effective relationships with customers, gains their respect and trust.
• Adhere to any compliance changes as directed by your supervisor.
• Keeps current with market trends and demands.
• Performs other functionally related duties as assigned.
• May be required to work overtime as assigned.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

• High School diploma
• Ability to take direction and make sound business decisions
• Self-motivated and detail oriented
• Basic understanding of Excel and math minded.
• Ability to adapt to a changing environment
• Professional telephone demeanor and good oral and written communication skills
• Ability to work well under pressure and multi-task in a fast-paced environment
• Basic understanding of business technology including Excel.

* Ability to work in a team environment

Preferred:

* Some college

* Prior experience in a claims department or related experience

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.