Business Process Analyst E, FIS University Program

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

Join the 2026 FIS University Program!

As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.

This two-year full-time program has start dates in January, March, June, and September with a dedicated "Learning Week" where you will:

• Learn how to work within a corporate environment
• Learn about the exciting world of Fintech and the role FIS plays
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of your peers from across the organization

This position is for a January 2026 start.

About the Role

FIS is looking for a Business Process Analyst to join our LCCA Tech Operations & Governance team in Jacksonville, FL.

In this role you will be responsible for assisting with managing contract lifecycle management programs and other Legal-focused technology and tools. You will also help connect systems and automate processes using tools like Power Automate, Excel and SharePoint, contribute to reporting efforts by designing dashboards and compiling insights for leadership and participate in workflow mapping and documentation for contract lifecycle improvements.

About The Team

Join a team of Legal Operations professionals who are committed to empowering legal professionals and making a meaningful impact through process improvement and operational excellence. We collaborate closely with legal professionals and cross-functional partners to manage contract lifecycle programs and other Legal-focused tools, streamline processes and implement best practices. Our team values creativity, problem-solving and a commitment to excellence, making this role an ideal setting for someone who thrives in a fast-paced environment.

What You Will Be Doing

• Assist with managing contract lifecycle management programs and other Legal-focused technology and tools.
• Develop and create data analytics models and reports, and be comfortable using systems, tools and processes customarily used to create data metrics and reporting.
• Assist in identifying and implementing new and existing processes, as well as managing the design, rollout and training for new systems, processes, and tools.
• Assist with the automation of manual processes and drive efficiencies; promote and implement the automation of repetitive tasks.
• Projects may include designing user guides, playbooks, and executive presentations, manage data and documentation, and managing a wide variety of projects from process improvement implementations to documentation management and data support for legal transactions to creating and analyzing metrics regarding system performance, workflows, and strategic initiatives.

What You Bring

• Bachelor's degree in relevant field of study
• Proficiency in Microsoft Office Suite
• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

Bonus If You Have

• Experience with contract lifecycle management (CLM) tools or platforms.
• Ability to balance and prioritize multiple tasks simultaneously, and manage competing priorities effectively and independently, including driving results and delivering to deadlines.
• Understanding of global business operations and legal compliance frameworks.
• Exposure to automation tools or scripting (e.g., PowerShell, Python).
• Practical knowledge configuring AI Agents/Chat Bots.

What We Offer You

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Time to support charities and give back to your community
• A work environment built on collaboration, flexibility, and respect
• Student Loan Repayment Program: FIS will PAY OFF participants' undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee's name.

*Current and future sponsorship are not available for this position*

#FISUJANUARY2026

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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