SERVICE ORDER MANAGER

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

Under the direction of the Deputy Operations Manager, the Service Order Manager organizes, directs and coordinates the developing, planning and executing of all service order support activities including escorting. The incumbent must demonstrate excellent written and verbal communication and conflict resolution skills and possess the ability to interact with senior management and building supervisors to direct effective service support activities. The Service Order Manager is the primary client interface at the service order level who manages sub-contractors and direct staff assigned to specific task/service orders. The incumbent acts as the primary interface with other departments to develop and obtain meaningful operational data for use by the operations and maintenance team. The Service Order Manager supervises direct and subcontractor staff in coordinating, initiating and executing technical support services, including outage, air quality, and environmental, that align with client and company policies and procedures.

Salary Range: $119,636.00 to $129,636.00

Work Model: Onsite

Essential Duties & Job Functions:

• Provides day-to-day coordination of services during inception, execution and closeout to include distributing services, tracking performance, accepting and evaluating deliverables, and closing services appropriately.
• Maintains official subcontract and service files including correspondence and past performance. Prepares and presents weekly/monthly Technical Progress Reports as needed. Responsible for interdepartmental data coordination regarding full cycle task order management.
• Develops technical Statement of Work (SOW) and Response for Proposal (RFP) packages. Each SOW shall outline, at a minimum, the work to be performed, location of work, period of performance, deliverable schedule, applicable standards, acceptance criteria, safety parameters, relevant FAR clauses and any other special requirements (i.e., security clearances, travel, special knowledge, etc.). The SOW determination must align with local, state and federal laws pertaining to labor structures such as DBA and performance work statement limits.
• Measures contractor performance and ensures timely and successful service completion by planned surveillance and coordinated efforts with building supervisors. Works with Quality Control to develop a Quality Assurance Surveillance Plan that can be used in conjunction with each SOW.
• Works directly with the Procurement Department to evaluate subcontractor proposals, bids and/or contracts, as necessary, according to established procurement policies and guidelines. Arranges site visits with contractors for RFP distribution and all activities in coordination with the Procurement team. Assists in developing internal cost estimates, budget, correspondence and status reports. Assists Procurement in reviewing each proposal in response to the RFP/SOW.
• Attends client meetings and pre-bid walkouts to provide the technical expertise in assessing and developing scopes of works.
• Acts as the main point of contact with the sub-contractors and Facility Managers/Supervisors concerning the status on all services. Ensures full coordination of all activities with internal departments and client personnel.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Confers with Managers and Supervisors to assess need for subcontractors in the generation of services and SOW.
• Works directly with the Deputy Operations Manager to review departmental data statistics collected from the Work Control and Quality Control departments. Assists the Deputy Operations Manager to determine the required subcontract staffing needed to meet target goals and contract requirements.
• Maintains direct oversight of the Pest Management, Elevator, Hood/Duct Cleaning, and Mold/Asbestos Remediation programs and subcontracts.
• Works with Managers to ensure escort needs are met for both contract and subcontracted labor.
• Works with Facility Managers to ensure proper coordination of staff and subcontract staffs. Tracks labor, subcontract and reimbursable budgets as required.
• Works with Safety team to verify contractors follow all applicable safety rules and regulations.
• Plans and organizes work to meet all deadlines. Able to do a variety of tasks in any single day.
• May occasionally be required to operate Customer or company-owned motor vehicles.
• Supports other department staff as needed or directed.
• Adheres to the established company safety and personnel policies and standard operating procedures.
• Performs other duties as assigned.

• High school graduate or equivalent GED.
• Eight (8) years of experience in a facilities operations and maintenance environment.
• Five (5) years of experience developing, procuring and managing service work in an operations and maintenance environment to include planning and scheduling numerous jobs of different disciplines simultaneously.
• Two (2) years of experience managing direct staff to include hiring, terminating, evaluating, disciplining, motivating, and guiding.
• Ability to manage issues outside normal work hours and be available 24/7.
• Will be expected to work on the Snow Team and act as an Incident Commander/Emergency Action Coordinator during snow events.
• Must have the ability to supervise and motivate subordinates to attain stated objectives.
• Must have excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Medically able, physically able and willing to wear a respirator.
• Mature judgment and ability to work with minimal supervision.
• Ability to pass pre-hire background and drug screen.
• U.S. Citizenship.
• Ability to obtain and maintain the required intelligence community level clearance.
• Valid driver's license with acceptable driving record.
• Ability to lift 50 pounds.

CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ada@chugachgov.com. CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Equal Employment Opportunity:

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.