SSVF Financial Literacy Coordinator

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: SSVF Financial Literacy Coordinator - Region 1

(Bloomington/Quincy IL-519 CoC/Burlington, IA)

LOCATION/DEPT: Remote

REPORTS TO: SSVF Financial Literacy Supervisor

PEOPLE MANAGER: No

FLSA CATEGORY: Exempt, Full Time

PAY GRADE: 205 - Grant Funded

PAY RATE: $41,527- $49,833 Annually

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

NCI SSVF Financial Literacy Coordinator is a member of the Supportive Services for Veteran Families (SSVF) Team. The goal of the SSVF Financial Literacy Coordinator is to support Veterans through the improvement of financial literacy leading to increased willingness to work and/or apply for benefits - Veteran's benefits, SSI/SSDI/SS, ACA enrollment and public assistance programs and services. The SSVF Financial Literacy Coordinator meets Veterans in their natural setting or remotely and provides support and education during appointments and benefits appeals processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management (70%)

• Adheres to the Salvation Army Social Services Code of Ethics by providing services to all eligible Veterans and their families with dignity and respect, without discrimination.
• Provides financial literacy services including education on budgeting, benefit planning, establishing savings to serve as a key bridge for members who may be reluctant to pursue employment or apply for entitlements, benefits, etc.
• Completes budget worksheet, budget reviews or financial assessments with Veterans enrolled in SSVF, and ensures documentation is in the Veteran's electronic file. Consults with Veterans case management team to ensure the financial plan is included in the Veteran's Individual Service Plan (ISP).
• Utilizes coaching, motivational interviewing and harm reduction strategies to support movement to financial accountability and sustainability.
• Conducts ongoing workshops, one-on-one coaching and staff training with the overarching goal of improving member financial literacy (budgeting, benefit planning, establishing savings, etc.). Coordinates at least one financial literacy workshop quarterly for Veterans enrolled in the SSVF program and explores partnerships with local banks to co-present.
• Supports and promotes participant self-advocacy and participation in decision-making, treatment and treatment planning.

• Provides assistance to participants in obtaining and coordinating other public benefits.
• Serves as a resource for income education and support tailored to the needs and desires of the Veteran.
• Provides employment education services, materials, and referrals to Veterans and their families, based on individual needs.
• Assists participant in obtaining all VA benefits for which they are eligible including income assistance, vocational and rehabilitation counseling, employment and training services, educational assistance, and health care services.
• Utilizes SIMS for data collection/case record in a timely and accurate manner (within 5 business days).
• Conduct home visits, when appropriate.
• Monitor progress of participants and maintain accurate documentation of progress toward financial literacy goals and services provided.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices. (required)
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification. (required)
• Complies with all applicable training requirements, company safety, personnel and operational policies and procedures.
• Perform other duties as assigned as related to the SSVF program.

Administrative (20%)

• Provides data to maintain an up-to-date Master List of clients receiving Financial Literacy services.
• Performs HMIS (SIMS) data entry, reviews data for accuracy, completeness, and comprehensiveness.
• Assists in generation progress reports on outcomes and activities for Staff Meetings
• Completes reports for timely submission as required by the VA.
• Maintains up to data and accurate record of all SSVF Financial Literacy activities.
• Comply with all policies and procedures of the program and the Commission on Accreditation of Rehabilitation Facilities (CARF).

Collaboration (10%)

• Respects all colleagues and strives to develop a workplace environment that supports The Salvation Army mission and each other and contributes to productive and harmonious teamwork.
• Creates connection and coordinates referrals with the American Job Centers and career centers.
• Works in partnership with other SSVF Case Managers, Intake Specialists, Outreach Workers, Health Care Navigators and Legal Services Benefits Coordinators; and participates in regular case consultation.
• Participates in outreach events and activities when appropriate.
• Establishes linkages with appropriate agencies and service providers in the area/community. If employment is a housing stability goal, coordinate employment attainment, through job-searching, resume-building, mock-interviewing, and dress-for-success strategies.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

• Possesses a minimum of a bachelor's degree in related field or experience with direct service to marginalized populations. Comparable 1-2 years' experience in claims/benefits processing.
• Advanced degree in social work, counseling or human services is ideal.
• Valid Driver's license/MVR clearance.
• Veteran status preferred.

Experience:

• Experience providing individual and group financial literacy education and support to marginalized populations.
• Previous experience with social services and/or homeless programs.
• Experience working with Veterans and families.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the SSVF Financial Literacy Supervisor.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.