Manager of Maintenance Support

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate
Non-Represented Payband N09

$154,555.00/annually (minimum) - $234,151.00/annually (maximum)

Initial negotiable starting salary will be between $154,555.00/annually - $182,968.84 /annually, commensurate with education and experience.

Current Assignment

San Francisco Bay Area Rapid Transit District (BART) is recruiting to fill a Manager of Maintenance Support position in the Operations Liaisons Department.

Under general direction, this position will manage and oversee a team of employees responsible for protecting the BART operating system while ensuring the safe and successful completion of projects. This will be accomplished through professional cooperation with construction, engineering, and project management groups, coordination of system access, and consistent field support providing safety oversight. This person will also monitor and evaluate the efficiency and effectiveness of the division's service delivery, forecast division needs, identify areas for improvement and provide solutions. Additionally, they will provide highly responsible and complex administrative support to the Division Manager of Operations Liaisons.

Further assigned responsibilities will include, but not limited to, the following:

• Represents the operational safety interests of various departments and divisions within Operations and the Office of Infrastructure Delivery.
• Provides technical assistance to division and group managers, executives, Labor, and Legal Departments; negotiates and resolves sensitive and controversial issues.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
• Plans, directs, coordinates, and reviews the work plan for staff; assigns work activities, projects, and programs; reviews and evaluates work products; meets with staff to identify and resolve problems.
• Develops, implements, and monitors business metrics and key performance indicators; adjusts assignments, programs, policies, and training as needed to meet or exceed division goals.
• Plans and administers a documentation control procedure. Reviews, organizes, and archives all field reports, pertinent project information, and personnel files. Provides historical documentation upon request and maintains security of sensitive and restricted information.
• Prepares for and participates in both internal and external oversight audits. Provides requested information, negotiates terms, and administers corrective action plans.
• Reviews engineering Site Specific Work Plans, conceptual, preliminary, and final design plans. Identifies and resolves problems impacting operational safety. Prepares documentation to support, advise, outline, and recommend facts relevant to project safety and efficiency; develops, refines, advises work plans and objectives.
• Prepares, procures, administers, and monitors consultant contracts.
• Provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

• Construction in an operating railroad environment, preferred
• Construction site safety, preferred
• Staff supervision in largely unionized environment
• Personnel development and management
• Excellent problem-solving ability
• Excellent communication skills, including the ability to make clear presentations, produce concise -technical reports, and explain complex/technical issues to BART management and leaders
• Expertise in Microsoft Suite: Word, Excel, PowerPoint, Access, etc.
• Development and application of forecasting tools, key performance indicators, and business metrics
• Audit participation and negotiation with external regulatory agencies
• Standard operating procedure development and documentation control
• Preparation of consultant work plans and consultant oversight
• Understanding of critical path method scheduling
• Willingness to be on call 24 hours a day, 7 days at a time (in rotation with others), to work occasionally during overnight and weekend maintenance windows, and to work occasionally in noisy and dirty environments or in foul weather and in close proximity to moving trains.

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on EmployeeConnect. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

1. Directs, manages, supervises and coordinates the operations of Operations Liaisons Division that includes interfacing, representing and coordinating within the different departments at the District to facilitate the fruition and completion of various projects and activities within the District's Operating System.
   
   
2. Provides complex administrative and service delivery method research support to the Department Division Manager, Senior Operations Liaisons Supervisors, and Deputy Director of Engineering; performs related duties as assigned.
   
   
3. Liaisons and collaborates with other Divisions and Departments to ensure the success of all Capital Projects including Measure RR Bond program delivery efforts.
   
   
4. Provides effective and responsive communication to projects with District concerns and sensitivities as relates to the operating system and patrons.
   
   
5. Reviews of site specific work plans, attends project meetings and applies for access to District operating system, facilities and properties.
   
   
6. Ensures the integrity of revenue service and the life-safety of patrons and employees.
   
   
7. Directs, motivates and leads staff; addressing personnel issues and compliance with District Operations Rules and Procedures.
   
   
8. Monitors and updates software tracking and reporting through knowledge of scheduling and cost control applications.
   
   
9. Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
   
   
10. Coordinates Oversees and participates in the development and administration of the Division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
    
    
11. Provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
    
    
12. Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
    
    
13. Conducts a variety of maintenance studies, investigations and operational studies; recommends modifications to complex maintenance problems, programs, policies and procedures.
    
    
14. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of engineering and maintenance support and equipment.
    
    
15. Responds to and resolves difficult and sensitive citizen inquiries and complaints.
    
    

Education: Bachelor's degree in Business Administration, Engineering or a closely related field from an accredited college or university.

Experience: The equivalent of five (5) years of full-time verifiable professional transit operations, maintenance and construction or related experience, which must have included at least two (2) years of supervisory experience.

Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis.

Knowledge of:

• Principles of safety in transit and facility operations
• Principles and practices of preventive maintenance and repair for station, wayside and infrastructure equipment
• District Labor Relations, Collective Bargaining Agreements, and Human Resources Policies
• Principles and practices of project scheduling and management
• Principles and practices of program development and administration
• Principles and practices of budget preparation and administration
• Principles of supervision, training and performance evaluation
• Office procedures, methods, and equipment including computers
• Related Federal, State and local laws, codes and regulations

• Overseeing and directing the management of comprehensive maintenance, installation and repair programs
• Selecting, supervising, training and evaluating staff
• Participating in the development and administration of division goals, objectives and procedures
• Preparing and administering large program budgets and contracts
• Preparing clear and concise administrative and financial reports
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
• Researching, analyzing and evaluating new service delivery methods and techniques
• Interpreting and applying Federal, State and local policies, laws and regulations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective working relationships with those contacted in the course of work
• Scheduling, inventory and cost control, word processing and spreadsheet applications
• Understanding of operations, services and activities
• Selecting, training and motivating personnel

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.