Lead Associate, Gift Processing (P2)

Save the Children

For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world's hardest-to-reach places - over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you're creating positive, irreversible change for children, and the future we all share.

The Role

As the Lead Associate, Gift Processing, you'll be integral to our work in helping vulnerable children achieve a brighter future. You'll be part of a dedicated team responsible for the timely and accurate processing of donations, ensuring that every gift is recorded in our donor database with precision and in alignment with donor intent.

In this role, you will serve as a subject matter expert on day-to-day system operations and support the Advisors by backfilling assorted revenue processing and reconciling tasks. This role will also collaborate closely with the Senior Director to drive operational efficiency and enhance the overall donor experience.

This is a position with an end date of February 2027.

Location

Hybrid -Fairfield, CT

What You'll Be Doing (Essential Duties)

• Lead on processing new donations from multiple sources, including checks, bank wires, credit cards, stocks, crypto, and third-party vendors and platforms, and ensure funds are applied accurately.
• Responsible for Cybersource credit card weekly reconciliation to the processor and monthly reconciling to the bank. Ensure refunds and chargebacks are kept up to date and processed accurately.
• Back up other Lead Associates on daily and monthly recs for gifts coming in through the agency's main website via credit card and PayPal, as well as credit cards charged via BBEC directly to Blackbaud Merchant Services

In-Office weekly check deposits (15%)

• Along with other team members, assist with in-office check deposits 1-2 days per week. This includes sorting/opening mail received in-house, depositing checks to the bank, creating batches and deposits in our CRM, and scanning gift copies to the one drive.

Audit Support (10%)

• Support regular audit reviews of our records and operating practices, leveraging knowledge of multiple systems to ensure accuracy and compliance. Support Sr. Director and Advisors on implementing solutions that meet IRS, legal, donor, accounting and systems requirements.

Training/Knowledge Sharing (15%)

• Provide guidance as a subject matter expert and offer additional training and knowledge sharing where needed.

Perform other revenue processing duties and back up team as needed (10%)

Required qualifications for the role

• Minimum of a High School Diploma or equivalent, plus at least 3 years of relevant experience

• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
• Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging.
• Demonstrated proficiency with BBEC

• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English

Preferred qualifications for the role

• Detail and process oriented, accountable, and solutions oriented
• High level of follow-through
• Strong organizational skills and flexibility to adjust to shifting priorities
• Excellent written and verbal communication
• Good interpersonal skills and ability to work in a team environment

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $66,300 - $74,100 base salary

• Geo 2 - Locations around the US National Labor Cost Average: Target Salary for this position is $60,350 - $67,450 base salary

• Geo 3 - Locations significantly below the US National Labor Cost Average: Target Salary for this position is $54,400 - $60,800 base salary

The salary ranges listed above are for US based candidates. For candidates located outside of the US, salary ranges will be based on the salary scales of the local employer of record. Actual base salary may vary based on, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here).

About Us

We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:

• Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
• Health: Competitive health care, dental and vision coverage for you and your family
• Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
• Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
• Retirement: A retirement savings plan with employer contributions (after one year)
• Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
• Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
• Learning & Growth: Access to internal and external learning & development opportunities and mentorships

Click here to learn more about how Save the Children US will invest in you.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.

If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.