Winchester Marketing Product Services Associate

Title: Marketing Product Services Associate
Location: Clayton, MO

Salary: $69,800 - $78,900 (depending on related experience)
Schedule: Onsite, Monday through Friday

Websites: Winchester.com and WhiteFlyer.com

Focus: The Marketing Product Services Associate is highly engaged in processing and communicating product service inquiries regarding ammunition non-conformances with customers and trade partners.

• Monitor and process daily online product support claims and customer technical information inquiries.
• Issue standard or customized letters to customer complaints or inquiries.
• Determine appropriate actions for customer relations credit when nonconforming products are returned.
• Coordinate implementation of domestic and international product returns and recalls, as required.
• Manage Winchester's Federal Firearms License to ensure compliance with ATF regulations and 100% accuracy of firearm inventories within various company locations.
• Represent the company at various industry events as required.
• Provide weekly/monthly reports as required.
• Support Product Management, Sales, Quality, Consumer Marketing, Retail Marketing, and Marketing Research departments.

• Bachelor's degree*; Business or Communication preferred.
• Minimum one year of customer service, marketing, sales-related experience or equivalent firearm/ammunition work experience; Preference will be given to candidates with product/customer service experience with a consumer packaged goods company.
• Knowledge of firearms and ammunition.
• Proficient with MS Word and Excel; SAP skills preferred.
• Must possess excellent creativity, communication (verbal and written), self-motivation, organizational, prioritization, problem-solving, project management, proactive thinking, and decision-making skills.
• Demonstrated ability to set priorities, manage high-volume workload and willingness to collaborate and support team efforts.
• Must possess a valid state driver's license.
• Ability and willingness to travel up to 5%.

Location-Specific Requirements:

• This position requires access to ITAR controlled technical data, and as such, employment will be contingent upon the candidate's ability to access ITAR controlled technical data pursuant to an export license approved by the Directorate of Defense Trade Controls, if required.

Strong Careers Grow Here
Rooted in our corporate values, Olin continues to be the global leader in both ammunition and chemical manufacturing. We invest, recognize, and reward the talents and contributions of our employees, empowering over 8,000 global individuals to make an impact both at work and in surrounding communities.

Olin fosters a diverse and inclusive workplace, where you are encouraged to join or lead our Olin People Networks. These voluntary groups connect employees across sites, divisions and functions to strengthen connections, belonging, and community involvement. View a snapshot of our comprehensive benefits package.

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

Olin does not provide any form of sponsorship. We will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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