Senior System Operations Administrator

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA's headquarters is located just steps from Chicago's Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

The Senior System Operations Administrator will manage email, SharePoint and account-level security, perform backups and restores, and perform all other Exchange, SharePoint, and Network Administrator tasks. Work is performed in the on premise environment and in the M365 environment. This includes server and client support, managing Active Directory accounts, SharePoint administration, reviewing server and backup logs, performing email traces, applying Exchange server patches and updates. Help to manage and maintain the ADA technology environment by providing 2nd and 3rd level support to ADA staff and customers. Liaise and direct external consultant contractors and management. Recommend software products that will help us to report, monitor, and maintain systems more efficiently. Develop and run reports using a variety of tools to show the status of server security, disk space, backups, performance and so forth.

Must Have:

• Bachelor's degree or experience in lieu of degree
• 5 years of experience (or 9 years in lieu of a degree) working in an IT environment with Exchange, Active Directory, M365 and SharePoint
  
  
  
  • troubleshooting Windows environment, preparing technical documentation and procedures, tape backups and restores, interpreting logs, applying patches and working independently as well as with others
  
  
  
  
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  Knowledge of system access security protocol and standards and knowledge of systems security risks

  
  
• Must have excellent customer service and troubleshooting skills, verbal communication, writing, analytical, facilitation, collaboration, presentation, a self-starter, results-focused, and prioritization skills
• Proficiency in M365 (MS Office), AD, Exchange (in cloud and on-prem), Sharepoint (in cloud and on-prem), PowerShell or other command line tools, and various versions of Windows
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  Position may require more than the standard number of hours of work within a workweek, may require before or after hours work, may require weekend work

  
  

Nice to Have:

• Knowledge of different scripting languages for creating reports

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k)
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.