Dir Partner Mgmt & Alliances

Requisition Number: 103267

Director Partner Management and Alliances

Location: The role will be a hybrid position located in Arizona.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Director of Client Retention & Operations is a strategic and operational leader responsible for strengthening long-term client relationships, ensuring exceptional customer experience, and driving operational excellence across the organization. This role oversees the full lifecycle of client retention initiatives, partners closely with cross-functional teams, and ensured that internal processes, systems, and services delivery consistently meet or exceed client expectations. They will combine strategic thinking with hands-on execution, data-driven decision-making, and a deep passion for cultivating customer loyalty.

As a Director Partner Management and Alliances you will:

• Develop and lead the Insight's client retention strategy, ensuring alignment with broader business goals
• Identify retention risks, design proactive engagement plans, and drive initiatives that enhance client loyalty and satisfaction
• Build strong executive-level relationships with key clients to understand their needs, challenges, and growth opportunities
• Oversee customer feedback programs and translate insights into actionable improvements
• Lead operational strategy and continuous improvement efforts across the client lifecycle
• Optimize internal processes, workflows, and cross-functional handoffs to support seamless service delivery
• Implement best-in-class operational frameworks, KPIs, and service-level standards to drive efficiency and consistency
• Partner with Product, Sales, Customer Success, and Support teams to strengthen end-to-end operational performance
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we're looking for

• Bachelor's degree (B. A.) from a four-year college or university; MBA preferred; or combination of education and experience.
• 10 years' experience in sales management, in a high-tech or service related industry, with a medium to large organization.
• Must be knowledgeable of the IT manufacturer base and be familiar with IT market dynamics as well as partner marketing programs.
• Experience in managing multiple tasks of varying difficulty and complexity.
• Must be numbers oriented and results driven.
• Should be able to effectively communicate to all constituencies and levels in written and verbal formats; must be a team player.
• Must be able to manage remote locations. Some travel required.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||US - Chandler,AZ||