Contact Center Sr Rep
 Securian | |
parental leave, paid time off, paid holidays, 401(k), retirement plan
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 United States, Minnesota, Saint Paul | |
 Dec 17, 2025 | |
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Excited to grow your career? We value our talented employees, and whenever possible strive to help our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. General information: When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice. Department: Enterprise Contact Center, Claims Looking for a company with strong values and ethical standards that rewards hard work and integrity? Want to work somewhere as dedicated to your long-term career growth as you are? Look no further - you've found Securian. From our career development and learning opportunities to our competitive compensation and company-funded pension/retirement plan, we give our associates plenty of reasons to stay. What you would do in this job: 1. Provide prompt, courteous, and excellent service to internal and external customers at all times in a fast-paced in-bound call center environment. 2. Problem solve for our claimants, beneficiaries and clients by utilizing your resources, providing information, and processing various customer requests. 3. Effectively empathize and utilize strong communication skills to explain complex claims information to our clients, many of whom are experiencing loss. 4. Thoroughly follow-through after phone calls through notating your phone experience, providing forms to customers by fax and email, and working with our claim examining and servicing teams as needed. 5. Multi-task with several administrative systems while providing service to our customers for claims on products from several divisions of the company. 6. Assist callers with the use of our website and troubleshooting. What we'd expect from you: Individual must be customer focused, self-motivated, and enjoy working in a busy call center environment. Reliable, trustworthy, and maintains appropriate organizational confidentiality. Ability to effectively manage high call volumes (approximately 50 - 75 calls per day). Strong computer skills with the ability to navigate multiple software applications, and databases. Strong customer service skills. Ability to work quickly and accurately under pressure to resolve complex customer issues. Must possess effective time management skills. The estimated base pay range for this job is: Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off:
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here | |