Senior Chatbot/Voice Enablement Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Chatbot/Voice Enablement Developer

Location(s): Harrisburg, PA
(Remote)

What Success Looks Like (Key Responsibilities)

• Design and develop enterprise-grade chatbot and voice solutions using:
  • Azure Bot Service.
  • Power Virtual Agents.
  • Integrations such as Genesys, Twilio, Microsoft Teams.
• Build and optimize LLM pipelines, including:
  • ASR/TTS for voice bots.
  • Retrieval-Augmented Generation (RAG) for knowledge-driven responses.
• Integrate conversational AI systems with enterprise platforms:
  • CRM.
  • ITSM.
  • Security platforms.
  • API-driven and event-driven architectures.
• Ensure security and compliance, including:
  • PII protection.
  • Encryption standards.
  • GDPR and accessibility compliance.
• Monitor and optimize performance using:
  • Analytics and dashboards.
  • A/B testing.
  • KPIs such as containment rate, latency, and CSAT.
• Collaborate with product and engineering teams.
• Mentor junior developers and define best practices for conversational AI development

• 5+ years of overall software engineering experience.
• 3+ years hands-on experience with conversational AI (chat and voice).
• Strong expertise in Azure ecosystem, including:
  • Azure AI Foundry.
  • Azure AI Search.
  • Azure Bot Service.
• Hands-on experience with:
  • LLM / NLU orchestration.
  • Vector databases.
  • Whisper or other voice models.
  • ASR/TTS pipelines.
• Backend development proficiency in:
  • Python
  • C#
  • REST APIs.
• Experience with:
  • CI/CD pipelines.
  • Cloud security best practices.
• Strong English communication skills (written and verbal).
• Ability to work independently in an agile, distributed team environment.

• Experience integrating with Genesys, Twilio, WebRTC services.
• Prior work on enterprise-scale conversational platforms.
• Exposure to A/B testing frameworks for AI systems.
• Mentorship or technical leadership experience.

• Must work EST time zone hours (East Coast overlap required).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.