Business Service Specialist I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Business Service Specialist I.
Location(s): Wilmington, OH.

Position Summary:

• Under direct supervision, the Business Services Specialist I supports core operations across Document Management, Release Services, and Title Services.
• This role serves as a collateral/title specialist on behalf of internal business partners and is responsible for timely, accurate processing of title-related requests while meeting established production and quality standards.

• Process and manage documents within assigned operational areas, including Document Management, Release Services, and Title Services.
• Act as a collateral/title specialist supporting internal business partners.
• Respond to email inquiries, faxes, and service tickets in a professional and timely manner.
• Engage customers to assess needs and provide appropriate assistance.
• Conduct research, data entry, and account follow-up using company proprietary systems.
• Process applications for duplicate vehicle titles, title changes, and related payments.
• Maintain workflow standards and follow detailed instructions and procedures.
• Meet or exceed productivity and quality benchmarks.
• Adhere to all company policies, procedures, and compliance requirements.
• Processing incoming title maintenance requests for existing lender accounts.
• Operate mail and document-handling equipment.
• Identify and manage collateral documents accurately.
• Handle escalated or expedited transactions as assigned.
• Perform additional duties as required.
• Work a flexible schedule, including occasionally mandatory overtime, as business needs to dictate.

• Education: High School Diploma (HSD), GED, or equivalent work experience.
• Strong verbal and written communication skills.
• Proficiency with standard office equipment (PC, telephone, fax, scanner, photocopier).
• Basic computer skills, including MS Office (Excel, Outlook).
• Data entry proficiency with the ability to type at least 35 WPM with 99.6% accuracy.

• Prior experience in customer service role.
• Ten-key skills for payment transaction processing.
• Familiarity with DMV requirements and related documentation.
• Knowledge of various state DMV forms and their application.
• Experience in using company proprietary systems.
• Understanding of U.S. state abbreviations.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.