Customer Service Representative (Hybrid)

SUMMARY

Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance-related products, and promoting the company's product portfolio via the telephone and internet to support the organization in increasing company revenue and profit.

Hybrid position in Austin, TX 78757.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service: Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company's product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls, both inbound and outbound, as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain proprietary Lead Advantage System in accordance with policies and procedures. Document each and every consumer contact with detailed notes.

Special Projects: Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees; assist with special projects/assignments as requested by members of management.

Performs other duties as assigned by management.

QUALIFICATIONS
EDUCATION / EXPERIENCE

High School Diploma or GED One (1) or more years of Customer Service experience

Customer service or call center experience

Strong verbal and written proficiencies in the English language



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