VETERANS' OUTREACH SPECIALIST - 01132026- 74409

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, WORKFORCE SERVICES DIVISION, KNOX COUNTY

For more information, visit the link below:
https://www.tn.gov/workforce/careers.html

This position is designed as In office and Remote.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to one year of full-time professional experience that primarily involved providing or coordinating veteran staffing or outreach services.

Substitution of Experience for Education: Any qualifying professional experience, or military experience as a commissioned officer or as a noncommissioned officer with the rank of E-5 or higher, may substitute for the required education on a year-for-year basis to a maximum of four years.

OR

One year of full-time experience as a Veterans' Employment Rep or Veterans' Outreach Spec as defined by the VETS Program.

Necessary Special Qualifications: Applicants for this class must:

Possession of a valid vehicle operator's license may be required for some positions. In compliance with United States Code Annotated, Title 38, Chapter 41, Section 4103A, the State of Tennessee must fill positions in this class with eligible veterans and must give preference to eligible veterans with disabilities.

Overview

Under immediate supervision, is responsible for professional workforce development of average difficulty providing outreach to community partners and programs to make them aware of the state's workforce delivery system for veterans and other eligible persons with qualifying employment barriers requesting individualized career services.

Responsibilities

1. Receives referrals for veterans and other eligible persons with qualifying employment barriers requesting individualized career services.

2. Learns to conduct personal interviews with veterans and other eligible persons with qualifying employment barriers visiting a local American Job Center.

3. Learns to provide individualized career services through the case management framework, conducting comprehensive assessments, developing employment plans, and maintaining consistent contact to assist veterans and other eligible persons to overcome barriers to employment.

4. Learns to conduct outreach through networking with local service providers to maximize the number of participants referred to the American Job Centers who have qualifying employment barriers.

5. Learns to integrate with other American Job Center partners to ensure awareness of the array of services available within the workforce delivery system.

6. Learns to use the workforce delivery system's information technology platform to maintain case management information on each participant.

7. All other required duties as assigned.

Competencies (KSA's)

Competencies:
1. Decision Quality
2. Collaborates
3. Communicates Effectively
4. Manages Ambiguity
5. Instills Trust

Knowledges:
1. Communications and Media
2. Law and Government
3. Customer and Personal Service
4. Clerical

Skills:
1. Monitoring
2. Active Learning and Listening
3. Coordination
4. Writing
5. Time Management

Abilities:
1. Deductive Reasoning
2. Written Comprehension
3. Inductive Reasoning
4. Speech Recognition
5. Visualization

Tools & Equipment

1. Personal Computer / Laptop
2. Copy Machine
3. Vehicle
4. Telephone
5. Printer

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.