Audio/Visual Specialist III

General Purpose:

Manage audio visual (A/V) requirements for company events and A/V and video conferencing projects. Set up and operate A/V production equipment for various production events, including annual meeting, board of director's meetings, and other large-scale or high-priority events. Troubleshoot A/V issues and respond quickly to requests during an event. Direct others for set-up and break down of large meetings. Provide best-in-class A/V support services. Possess in-depth knowledge of A/V equipment and demonstrate high-level skills with extensive proficiency. Function as a resource for colleagues with less experience.

Job Duties and Responsibilities:

• Provide comprehensive A/V technical support and oversight for local and enterprise-wide meetings and events
• Participate in and manage planning of events to ensure meeting spaces will facilitate attendees and A/V equipment; develop proper mockups and layouts for event planning
• Plan and facilitate transportation of equipment to events, including those out of town
• Set up, break down, and operate A/V production equipment
• Oversee and perform the installation, adjustment, and operation of high-tech level audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for events
• Apply in-depth knowledge of A/V equipment to operate equipment during meetings, trouble-shoot problems under pressure, and respond quickly to requests during meetings
• Develop and maintain A/V-related documentation, such as training and knowledge base material/documentation
• Contribute to A/V projects and workstreams as needed
• Provide support and coordination for virtual meetings, such as webinars and conference calls
• Design, configure, deploy, and troubleshoot digital audio networks, including Dante and AVB-based systems, for live events, conference rooms, and hybrid meeting environments
• Manage end-to-end audio signal flow, including gain staging, clock synchronization, multicast/unicast routing, latency management, and redundancy strategies
• Coordinate with enterprise network teams to ensure proper QoS, VLAN segmentation, IGMP, and multicast configurations supporting real-time audio and video transport
• Troubleshoot complex audio and signal-chain issues under live production conditions, including RF interference, clock drift, network congestion, and digital audio transport failures
• Proactively learn new technologies and continue growing in A/V technology space
• Provide white glove support for executive staff and their executive administrators. Ensure that all executive technology needs are met
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience:

• Undergraduate degree in telecommunications, audio visual technologies, information technology, computer science, or related curriculum (or equivalent combination of experience and education)
• 5 to 8 years of progressive A/V, IT network management, or related experience
• Knowledge of the following technologies: Webex Suite, Microsoft Teams, Cisco video conferencing hardware, Crestron, BiAmp, fundamental networking concepts, Production/Live Event hardware and concepts
• Certification and/or License - CTS (Avixa Certified Technology Specialist)
• Dante Level 2 or Level 3 Certification (preferred)

Knowledge, Skills, and Abilities:

• Excellent ability to work live sound on modern public address (PA) system with wireless mics, monitoring system, video display switching system
• Digital audio networking technologies (Dante, AVB), DSP platforms (BiAmp), control systems (Crestron), Cisco video conferencing hardware, Webex Suite, Microsoft Teams, production/live event hardware, and fundamental Layer 2/3 networking concepts supporting real-time media
• Advanced live audio engineering skills, including mixing, dynamics processing, equalization, routing, and monitoring for spoken word and music environments
• Strong understanding of digital audio theory, including sample rates, bit depth, clocking, latency, and jitter
• Ability to diagnose and resolve network-based audio failures using vendor-specific tools (e.g., Dante Controller) and standard network troubleshooting techniques
• Working knowledge of RF coordination and management for wireless microphones and in-ear monitoring systems
• Strong technical problem-solving abilities, both with software and hardware systems
• Strong customer-service orientation with a focus on customer satisfaction
• Presentation and business acumen skills to support C-level meetings and activities
• Knowledge of and skill with Microsoft Office Suite and company computer systems
• Able to use independent judgment in planning and organizing multiple tasks and information requirements
• Able to demonstrate the highest degree of professionalism and integrity
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to communicate clearly and effectively, both verbally and in writing
• Able to communicate technical information to non-technical individuals
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to demonstrate strong initiative and follow through on day-to-day responsibilities
• Able to work with accuracy and attention to detail
• Able to execute in a high-pressure environment and make sound decisions in difficult situations
• Able to work in a team-oriented, collaborative environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans