Coordinator, Donor Services

NPR is seeking a Donor Services Coordinator to join the Development division and provide essential donor support functions. The role will primarily be responsible for handling donor inquiries and the accurate and timely entry of gifts to NPR and the NPR Foundation in Salesforce.

Position will ensure adherence to all processes and procedures utilizing the highest level of data standards to support philanthropic revenue tracking, and responding to inquiries regarding transactions from internal and external constituents. Role is data entry focused and will give the right candidate the experience of learning the inner workings of NPR's fundraising and financial teams. Strong candidates will thrive in a detail oriented environment and must be able to learn quickly and work autonomously. Role reports directly to the Director of Donor Services.

• Serves as the primary point of contact for public donor inquiries via email and voicemail, providing timely and accurate information on gift policies/procedures while triaging complex requests to Senior Associates or the Director of Donor Services to ensure high-level resolution.
• Responsible for all aspects of database gift entry in Salesforce and must be able to independently handle processing of lockbox, credit card, wire, stock, pledge and gift agreements and all other types of transactions.
• Process gifts in a timely manner and ensure all gift codes are accurately applied.
• Able to proactively problem solve to make adjustments or corrections in consultation with the Finance and Donor Services teams.
• Maintain ongoing gift data hygiene, maintenance, and ad-hoc clean-up projects and other necessary tasks to ensure integrity of the database.
• Work with frontline fundraisers and research teams to ensure proper entry of all relevant information for processing gifts and assist with gift data management.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

• NPR Remote-Permitted: This is a remote-permitted role. This role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves. You will have the option of working (a) remotely from a location of your choosing within the United States that is supported by NPR; (b) on-site at an NPR facility, based on the availability of desks and approval from NPR; or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time to perform the duties of your position.

• Experience working with confidential data in a nonprofit or comparable organization.
• Exceptional interpersonal skills and experience engaging with a wide range of customers through a service-minded commitment to resolving inquiries effectively and thoughtfully.
• Strong PC skills, proficiency in Excel, Adobe and Docusign
• Proficiency with relational databases, preferably Salesforce.
• Detail-oriented with the ability to enter data with a high level of accuracy in accordance with organizational policy.
• Motivated and dependable, manage time efficiently, consistently meet required deadlines.
• Positive attitude and willingness to jump in when and where needed.
• Critical thinking skills, including the ability to identify problems and propose solutions to the Director for resolution within assigned areas of responsibility.
• Cultivate and support an inclusive and equitable workplace culture.
• Enthusiasm for public media, its mission and its programs.

• This is a full-time, non-exempt position.

Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.37-$30.29 hourly per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.

NPR Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.

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