Dispatcher

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The Dispatcher provides emergency radio dispatch support for divisional and departmental field service activities, including public safety, bite quarantine, stray animal capture, court/citation activity, city and county code enforcement, and multiple reporting functions of the division that provide mandated services to the public. This position requires the employee to be in the office and or customer-facing for all hours worked.

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• One year of experience in the operation of a multi-line phone system or radio communications

• One year of experience with public relations

• High school diploma or GED

• A combination of post-secondary education and/orjob-related experience may substitute for theminimum qualifications on a year-for-year basis

We Also Value

• Associate's degree or higher in Business

• One year of experience as a dispatcher in an animal control or emergency-type environment

• One or more years of experience with Chameleon software or as an animal control agent

• One or more years of experience in an animal control call center environment

Job Contributions

• Monitor and track up to 20 field officers, leads, and supervisors to ensure officer safety, utilizing two-way radios, Samsara GPS System, cell phones, and/or email

• Complete Daily Bite Report Tasks, Bite Health Checks, Bite Details and Results, sending Bite-Related close-out letters, and relaying specific bite information to agents for investigations, follow-ups, and rabies quarantine health checks

• Create and generate activities in a timely manner, prioritize complaints, and facilitate time-sensitive responses for specific contracted cities/towns. Maintain constant communication with field supervisors and field agents regarding emergency PD/Fire calls and the efficient assignment of resources

• Receive/make phone calls from/to 22 law enforcement departments, other government regulatory agencies, animal welfare organizations, elected officials, public health authorities, fire and emergency services, and internal county customers

• Query vital information in the database and communicate accurately with officers in the field. Provide clear and accurate information to field agents, consistently utilizing departmental formats for approximately 3,500 activities per month

• Check citizen complaints input by the call center for accurate addresses and jurisdictions before dispatching them to field agents, and follow up with citizens on confined activities each shift

• Work with field agents to prepare, update, change, and/or enter officers' actions using over 50 different abbreviated codes when needed. Enter accurate data into the software system

• Prepare daily truck logs for each officer's beginning and ending vehicle mileage in the computer software, compare to the PM mileage, and make maintenance appointments for vehicles with Equipment Services as needed. Track vehicle mileage and preventative maintenance schedules to ensure proper vehicle maintenance

• Prepare and monitor activities for Court Order/Vicious Orders. Research specific sections of laws for critical information as directed by the manager or supervisor

• Open daily mail and email, review critical information, and input data into the software system to generate new activities. Prepares monthly exception reports by reviewing each activity completed in the month. Fill out and file clerical forms. Prepare monthly exception reports by reviewing each activity completed in the month

Working Conditions

• Successful candidates must currently possess, or have the ability to obtain, a valid Arizona driver's license by the time of hire

• Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• May be required to travel between worksites and report to different shelter locations, as needed

Machines, tools, equipment, software, and hardware

Two-way radio, computer, multi-line phone system, Chameleon software program, and Samsara GPS system

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!