University Library Technician

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
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The James E. Shepard Memorial Library provide resources and services, which support the University's educational, research, cultural, and public service objectives. This mission strengthens NCCU's mission by providing students (e.g., on-campus, distance, graduate, and professional) with physical space, resources, specialized personnel, and services to engage in teaching and research. The Library and other libraries collaborate with various academic units to ensure the holistic development of NCCU students across academic and professional programs.

The primary purpose of this position is to provide support and assistance to library patrons with daily access to the many resources available at the James E. Shepard Memorial Library. The incumbent will work as a part of the Research and Instructional Services team which includes: Research and Instructional Services, Government Documents and Interlibrary Loan. The person in this position will help with receiving, filing, and shelving library materials and government documents. In addition, the person will assist patrons in locating and accessing library resources, help with weeding our collection, answers and refer questions to librarians as needed, and will check out/in library materials. This position maintains a comprehensive knowledge of library policies and enforces these policies as needed, and works a flexible work schedule that includes both day and evening. The person in this position is expected to provide services at other library locations on campus as needed.

The successful candidate must possess working knowledge of circulation processes such as check in/checkout; knowledge of Microsoft Office Suite (Microsoft Word and Excel) Applications; knowledge of shelf reading, shelving, and inventory; knowledge of preparing monthly reports that include monthly statistics, professional development activities and university service; ability to lift 25 lbs.; ability to assist students with the use of library databases and print resources and government documents; train work-study students to work in the Government Documents Department, and comply with regulations pertaining to health and safety; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Produces work that is accurate, thorough, and demonstrates sufficient analysis and decision-making to meet the requirements of the employee's position and profession. Makes efficient and appropriate use of materials and documents work appropriately. Looks for ways to improve efficiency or quality, maintains technical skills and relevant professional credentials.

Completes required volume of work by established deadlines and stays productive throughout workday. Generally completes work with few reminders and/or infrequent oversight. Takes sufficient/appropriate measures to plan and organize work, prioritize tasks, and set realistic goals. Seeks needed information to complete work and timely communicates status with relevant parties.

Listens to determine the most effective way to address customer needs and concerns. Shows a solid understanding of customer needs, seeks out customer input to better understand needs, and develops ideas to meet those needs. Follows through on commitments, despite time pressures or obstacles, and maintains relevant communication with customers until job is completed. Maintains a professional and respectful tone and exhibits diplomacy when dealing with frustrated individuals or during sensitive or confrontational situations.

Communicates and engages directly, clearly, and tactfully with colleagues. Provides feedback and healthy dialogue on performance and operational issues, as requested, willingly adapts to change, and adheres to decided actions. Makes decisions with others in mind, and willingly performs additional duties when team members are absent, during times of increased workload, or as otherwise required by management to meet business needs. Absences are infrequent and do not place an undue burden on supervisor or colleagues.

Complies with personnel and equal opportunity policies, including prohibitions on harassment, discrimination, and workplace violence, and all other policies, including appropriate use of university resources. Complies with all safety requirements for the position, including successful completion of training and proper use of personal protective equipment. Chooses ethical actions, even under pressure, avoids situations considered inappropriate or that present a conflict of interest, holds self and others accountable for ethical decisions. Appreciates individual and cultural differences and treats all people with dignity and respect.

Check-in Government Documents upon arrival (papers, microfiche, maps, and CD-Roms) with a 3 day turn around. Shelve and shift items as needed. Train work-study students to work in the Government Documents Department, and comply with regulations pertaining to health and safety. Prepare monthly reports that include monthly statistics, professional development activities and university service.

Assist students with the use of library databases and print resources and government documents. Answer questions that come in by phone, e-mail, in person, text message and by tweet. Refer students to librarians for research consultations when needed and be in place at the reference desk when scheduled to provide coverage. Provide excellent customer service to all library users (answer questions in a friendly manner, make eye contact with patrons, help patrons find what they are looking for or refer them to other staff members if you are unable to answer their question(s).

Actively participate in professional development activities during the year. Reference staff should participate in at least twelve professional development activities per year, six of the 12 should involve keeping abreast of the latest FDLP policies and procedures.

Respect library users, colleagues and administration. Report to work on time and as scheduled (call the immediate supervisor when you are unable to report to work). Report to assigned service desk on time and complete all reports and other projects within the allotted timeframe established.