Director, Global Medical Response (GMR) Program

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Job Description:

Airbus Helicopters is seeking a Director, Global Medical Response (GMR) Program to drive the strategic operation and sales growth of a major North American account. This isn't just an account management role-it's a leadership position where you will direct a cross-functional team, manage full P&L for support programs, and lead the charge in new aircraft sales. You will act as the executive-level focal point for all business and logistical requirements, ensuring that our customer receives world-class support while we continue to expand our market share. If you have 12+ years of aviation experience and a track record of influencing decision-makers at the highest levels, we want to hear from you.

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Direct/ Supervise all Key Account Sales and Business Development Efforts: 30%

• Regular contact by visits to Key Account headquarters and operational bases.

• Support market development and growth opportunities and increase AH Market share.

• Ensure the success of aircraft demonstrations as required and generate key account opportunities and sales leads.

• Compile data and prepare market analysis and forecast presentations to be utilized for the development of marketing and sales strategies focused at sales of all AH products and services.

• Prepare technical comparisons and strategies focused on competitive advantages of AH operational benefits in order to drive development and market expansion opportunities for the key customer.

• Manage all key account sales, market analysis, and business development initiatives.

• Attend local and national trade shows and exhibits as required for purposes of developing new business and public relations activity.

• Maintain knowledge of competitor's products and sales activities, and possess awareness of the comparison to AH products and services.

• Be the primary interface with the Programs and Customer Support department to ensure that aircraft deliveries are in accordance with customer and company standards.

• Control operating expenses within company guidelines and annual objectives.

Direct/ Supervise All Key Account Customer Support Responsibilities: 30%

• Direct, monitor, and provide guidance for all the management and performance, both financial and operational, for support contract execution.

• Responsible for profit and loss for all new Spares, HCare Parts by the Hour (PBH) programs and AHI MRO sales to the key customer.

• Responsible for Materials support and logistics, to include management of customer forecasting and on time delivery.

• Provide guidance for Customer Support Center 'Command Center' team to achieve:

  • On Time Request (OTR5b)

  • AOG Metric targets

  • Reporting turnaround times for MRO, Blades Repairables and Equipment repairs

• For HCare PBH Program, responsible for tracking and influencing costs to assure AHI meets its profit objectives and necessary material (new and repairs) are available to meet customer needs.

• Ensure effective training for IM tools and operate means, tools and standards in accordance with local regulations.

• Responsible for development and execution of logistics management strategies in collaboration with the DFW warehouse leadership team.

• Responsible for establishment and oversight of consignment locations selected for the key customer.

• Provides oversight of purchasing capability and local/domestic expediting to support for AOG 'spot' buys, to include AH approved dismantlers.

• Responsible for key account consignment inventory management, dedicated key account inventory for PBH program, management of PBH pool sizing, management of spares forecasting and repairables.

• Maintains adequate resources to perform activity locally: recruitment, local workload, local capacity balancing.

• Define training needs for AHI locally & helps to define training needs for each member of the Key account support and sales

Direct/ Supervise the Improvement of Key Account Fleet Activity for all Aircraft: 20%

• Develop, plan and deploy key account support strategy focused on improving the customer's fleet of aircraft.

• Tracks data measuring fleet activity in alignment with the customer metrics, focused on improving customer fleet availability.

• Capture and report data associated with direct maintenance costs (DMC) by monitoring customer operational and maintenance data, identifying trends and making recommendations to increase fleet availability, lower DMC and improve company gross margin and customer profitability.

• Develops strategies and manages execution of materials support and logistics plans to provide the right part at the right location for the key customer, to include consignment inventory and logistics strategies, focused on improving fleet activity.

• Directs the efforts of the dedicated Customer Support Manager (CSM) overseeing customer support requirements focused on spares availability, and metrics focused on fleet activity.

• Works in collaboration with the Sr. Director, Technical Support to provide in house and technical support for improved Airbus Helicopter operations.

• Leads the key account customer support representative team, responsible for the order management of spares and repairs;

• Directs the efforts of AHI functional organizations to assure customer support requirements are identified, proposed, contracted and delivered in accordance with customer expectations and contract requirements.

• Maintains operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs as identified on the department's dashboard.

Manage GMR Program Team: 20%

• Manage cross functional teams with the objective to meet or exceed customer's expectations and to secure a high level of Customer Satisfaction.

• Actively execute HR processes in cooperation with the HR Department.

• Identify opportunities to coach existing team members on professional development and a focused career path for promotion to more senior roles within the organization.

• Develop constructive and cooperative working relationships within and across the organization to enhance and ensure customer satisfaction.

• Develop a highly effective team to lead/supervise the day-to-day activities related to

• customer support and customer engagement.

• Ensure all direct reports are efficiently trained in all aspects of the job and facilitate continuous development of competences in line with Company goals and strategy.

• Manage recruitment and retention of GMR program staff.

Your Boarding Pass:

• Bachelor's degree, preferably in Business or Engineering and/or equivalent combined education and experience.

• Minimum twelve (12) years of aviation experience (aircraft or helicopters) in repairs management, programs execution, logistics, customer service or related field

• Minimum five (5) years of experience in the helicopter industry

• Minimum five (5) years of experience in one of the following areas of specialization: Customer Service, Sales, or Program Management.

• Comprehensive understanding of the North American helicopter market

• Experience communicating and influencing decision making at the Executive Boardroom level.

• Google Workspace or MS Office applications (such as PowerPoint, excel)

• Customer Relationship Management system

• SAP (or similar ERP system)

Preferred Education/Skills:

• MBA or graduate level / advanced degree preferred.

• Prior experience as helicopter pilot or aircraft maintainer.

• Minimum six (6) years of experience in continuous improvement projects

• Six Sigma Green Belt or Black Belt certification

• Working knowledge of WebEx, ShareCopter, Salesforce, or Siebel

Travel Required:

• 60% Domestic and International

Citizenship:

• Authorized to Work in the US

Physical Requirements:

• Onsite or remote: 40% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Occasionally

• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Occasionally

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Occasionally

• Sitting: able to sit for long periods of time in meetings, working on the computer. Frequently

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor. Occasionally

• Travel: able to travel independently and at short notice. Frequently

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily

• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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