New

Clinical Customer Service Rep.

TEKsystems
$22.50 / hr
life insurance, vision insurance, paid holidays, sick time, 401(k), retirement plan
United States, Washington, Renton
Jan 15, 2026
Clinical Customer Service Representative Location: Renton, WA (On-site) Schedule: Monday-Friday, 8:00am-5:00pm Pay: $22.50/hr (Contract-to-Hire) About the Company Our client is a well-established healthcare equipment and services provider dedicated to supporting patients in their transition from hospital to home. Their teams work closely with clinicians, referral partners, and families to ensure patients receive the respiratory and medical equipment they need safely and efficiently. Who We're Looking For We are seeking a personable, detail-oriented Clinical Customer Service Representative with strong customer service, data entry, and communication skills. The ideal candidate thrives in a fast-paced medical support environment, is patient-focused, and feels confident coordinating between patients, clinicians, and insurance partners. Job Overview In this role, you will support clinical and operational teams by coordinating patient equipment needs, obtaining insurance authorizations, managing schedules, and ensuring smooth communication between staff, patients, and referral partners. This is an onsite position in a small, supportive office environment. Key Responsibilities * Coordinate with patients, physicians, therapists, insurance companies, and referral sources regarding medical equipment needs. * Obtain all required documentation and authorizations for equipment coverage. * Support clinical staff with scheduling, patient set-ups, routing communication, and workflow optimization. * Assist with respiratory-related discharge coordination. * Adhere to established company procedures, policies, and safety standards. * Perform data entry, documentation review, and general administrative support. * Participate in training, shadowing, and role-play sessions to learn equipment and systems. * Complete additional duties as assigned. Required Skills & Qualifications * Strong customer service and communication skills (phone and in-person). * Accurate data entry and administrative abilities. * Proficiency with Microsoft Office and general office systems. * Ability to work professionally with diverse groups-patients, clinicians, and referral partners. * Strong attention to detail, reliability, and a patient, calm demeanor under stress. * Ability to lift up to 25 lbs. frequently and 50+ lbs. occasionally. * Ability to learn new technologies and equipment quickly. * Previous healthcare, home medical equipment, or clinical support experience preferred. Work Environment & Expectations * Onsite role in a small office within a retail medical equipment environment. * Business casual attire or scrubs; no jeans or sweatpants. * Direct, hands-on feedback style from leadership. * Parking available on surrounding streets (free). * Limited overtime-team culture prioritizes work-life balance. * Reliable attendance required; call-ins expected 15 minutes prior to shift. Training Requirements Training occurs during the first week at the Seattle office, followed by shadowing and role plays. Flexibility to train for 2-6 weeks at Renton and/or Everett clinics is highly preferred due to availability of experienced trainers. Contract-to-Hire Details Contract Length: 4 month contract-to-hire Hire-On Benefits After Conversion Include: * 14 days PTO per year * Employee stock sharing (ESOP) * Annual merit increases and bonus opportunities * Medical, dental, vision * 401(k) with 50% match up to 3% * Paid holidays & life insurance * Telemedicine and mental health support * Opportunities for leadership growth and internal mobility after 6 months Benefits During Contract Through TEKsystems Eligible contractors may receive: * Medical, dental, and vision insurance * HSA options * 401(k) with traditional & Roth contributions * Life, AD&D, short-term & long-term disability * Critical illness, accident, and hospital plans * Transportation benefits * Employee assistance program * PTO/sick leave depending on assignment We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Renton, WA. Pay and BenefitsThe pay range for this position is $22.50 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Renton,WA. Application DeadlineThis position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.