Desktop Support Specialist

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Desktop Support Specialist provides support for hardware and technical issues across all Rumpke locations to ensure maximum uptime and access to software applications and customer data. This position utilizes in-depth knowledge and experience to resolve technical issues and system interruptions through the ITSM solution.

This Help Desk role needs to be flexible and adaptable in meeting the changing needs of the organization. Provide desktop/software support to the organization to ensure maximum uptime and access to software applications and client data. This position works with management and IT Lead's to ensure service-level agreements (SLAs) are met and requisitions are properly assigned.

Responsibilities of Position:

• Provide level two technical support to end users of Rumpke PCs and networks and ensure that associates receive timely and excellent customer service.
• Configure and troubleshoot PC problems, peripheral devices, drivers, local and network printers, and application security.
• Perform and troubleshoot installation of the Windows operating systems and business applications.
• Resolve issues related to application usability and connectivity.
• Develop new Windows images and software packages and deploy new software and software updates using Dell Kace.
• Prepare and maintain hardware maintenance schedules and procedures.
• Approve, review, and maintain knowledge base documents that the Support technicians create.
• Act as a backup to the Support Technician and provide first-level support as needed.
• Participate in IT projects including testing phases of changing hardware and software standards.
• Monitor all software installed on Rumpke computers to ensure compliance with company software policies.
• Evaluate and implement new technologies and participate in internal teams such as long-range planning.
• Prepare and/or update system and help documentation.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Exceptional customer service skills.
• Effective communication-both verbal and written, suitable for all levels.
• Ability to work independently and manage multiple complex tasks simultaneously, as well as work collectively with team supervisors and peers.
• Strong understanding of business drivers with the ability to quickly set and adjust priorities.
• Dedication to maintaining an organized and efficient work area, including maintenance of supplies and equipment.
• Ability to work effectively and consistently while maintaining high quality.
• Maintain confidentiality and security of information.
• Must be able to meet Rumpke driving qualifications with the capability to frequently travel to other offices or sites to provide onsite support and/or participate in project work when required.

Experience & Knowledge Needed for Position:

• CompTIA, A+, Network+, or Microsoft certifications.
• Associate degree in computer information technology or equivalent work experience required.
• In-depth technical knowledge of Microsoft operating systems and applications.
• 3+ years of experience supporting PC's, LANs, and Windows environments required.
• 3+ years of experience in troubleshooting PC problems is required.

Physical Requirements in a Regular Workday:

• Frequently lifting/carrying/pushing/pulling a max of 10 lbs. Occasionally, 20 lbs.
• Continuously sitting and frequently standing/walking in an office environment.

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required.
• Ability to work flexible hours; expected to work nights and weekends as needed.
• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.