PC Technician

PC technicians help with employee escalated technical issues, stage new computers, and assists in employee relocations.

Job Responsibilities:

• Installing and maintaining desktop, laptop, and peripheral hardware and software for multiple business units.
• Follow standard operating procedures for software/hardware installation and configuration
• Providing excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues in a timely and efficient manner.
• Updating and installing software to keep all workstations in compliance with the company security standards.
• Asset management of all workstations and software installs and complete the paper work in a complete and timely manner.
• Support for computing devices, networking, telecom, and software packages used by local business units.
• Configuration and set up of all software and any other hardware device connected to the PC.
• Provide technical expertise, as appropriate, for multiple remote locations as required by the department manager. Therefore, some travel may be required. Stable transportation is highly desired.
• Schedule and maintain software upgrades/updates as appropriate on all PC systems
• Must be able to assign tasks and track those tasks until completion.

Position Requirements:

• 2-3 years of experience in desktop support area
• Three or more years of relevant technical support or IT training
• Understanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configuration
• Email troubleshooting skills and expertise, with the ability to resolve complex PC/Network technology issues
• Strong customer service attitude and initiative, exceptional communication skills, including technical writing
• Ability and flexibility to adapt to a changing environment and multi-task assignments
• Ability to approach issues and projects with a sense of ownership, enthusiasm, innovation and quality
• Ability to interface with people at all levels of the company
• Understanding of how IT affects an organization and the ability to link it to redesigned business processes
• Configuration and set up printers/faxes/PDAs(Blackberry, i Phone etc)
• Previous experience in desktop hardware and software support.
• Demonstrated competency in strategic thinking with strong abilities in problem solving PC issues.
• Experience installing and reloading applications and Microsoft Windows operation system on desktop and laptop computers
• Networking / Telecommunication concepts and data cabling and patching skills desired