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Digital Solutions Specialist
#3757
Fenton, Missouri, United States
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Job Description
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com.
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Responsibilities:
- Own the daily activities, maintenance, customer training, and promotion of all digital business and industrial application platforms and all online sales efforts, which includes processing of user registrations, requesting of new customer accounts, and setup/changes of customers machine population.
- Answer all questions and facilitate troubleshooting concerning all digital products/services/platforms, both internally and externally.
- Responsible for being subject matter expert on all digital platforms and products/services per Cat guidelines.
- Responsible for maintenance and integrity of customer data, including but not limited to UCID, DCN, and CWS ID.
- Responsible for the development, facilitation, and execution of all digital business solutions training, both internally and externally.
- Work closely with Condition Monitoring analysts, PSSRs and MSRs to provide solutions that will enhance customer satisfaction by supporting our digital technology initiatives as part of our Equipment Management Team offerings, both at Point of Sale and Aftermarket.
- Develop and implement vetting system for new user registrations with dealer credit accounts across platforms.
- Maintaining data across platforms including but not limited to Equipment Data, Digital Services Portal, Customer Admin Tool, and Dealer Maintenance Tool.
- Contact and interact with potential, new, and existing customers online and over the phone to present information and explain available products/services offered for all digital platforms.
- Serve as Subject Matter Expert for Cat Integrated Procurement, which includes the coordination of new customer connection setup, maintenance, customer training, as well as determining a targeted list of customers to promote our IP setup.
- Responsible for all subscriptions, renewals, and invoicing of digital business systems, which includes VisionLink, SIS, etc.
- Coordinate with Cat Help Desk when issues arise and maintain help desk ticket records to ensure acceptable completion.
- Pull data regularly from digital platforms to analyze and utilize for marketing, revenue growth, and data integrity purposes.
- Provide a consistent and coordinated approach in deploying and driving adoption and commercialization of digital products and services.
- Proactively assess the need for training through research and metric analysis and provide recommendations as appropriate to the Department Manager.
- Stay up-to-date on new services/changes/improvements regarding all digital platforms, as well as company procedures and pricing.
- Act as liaison between Caterpillar and Fabick regarding all digital business systems.
- Responsible for maintaining ownership records across dealers/territories in Equipment Data.
Requirements
Qualifications:
- Associates Degree or equivalent experience required.
- Excel certification preferred.
- 3-5 years of experience in data analyzation using excel required.
- 3-5 years of experience using a CRM database required.
Critical Thinking to determine action to be taken.
Advanced Excel experience required. Strong understanding of MS Office products.
Strong computer and keyboarding skills required.
Ability to multi-task in a fast-paced environment with minimal supervision required.
Ability to quickly adapt to new processes and work under tight deadlines.
Excellent analytical and problem-solving skills.
Advanced ability to set goals and handle multiple tasks and projects simultaneously.
Sense of urgency required.
Ability to appropriately balance priorities and deadlines.
Must be detail oriented and have strong time management skills.
Excellent written and oral communication skills to effectively communicate with Customers, Caterpillar, and other branch employees at all levels.
Must be able to travel as necessary to fulfill the requirement of the position, up to 10%.
Commit to the Fabick Cat values by conducting yourself in a professional and ethical manner.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
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Fabick CAT
Jan 15, 2026